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    Technical Service Representative, Electrical- Saskatoon, SK - Komatsu

    Komatsu
    Komatsu Saskatoon, Canada

    5 days ago

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    Description

    Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

    Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

    Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

    • Competitive wages
    • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
    • Personal wellness spending account
    • Company-sponsored registered pension plan (RPP) and matching program.
    • Safety boot voucher
    • Paid vacation
    • Company-supplied tools
    • 4/5 Rating on Glassdoor
    • Sustainable employment
    • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
    • Discussion regarding full compensation package conducted upon initial pre-screen

    Please visit our website for more information.

    Job Overview


    Reports to: District Manager, Saskatchewan

    Location: Saskatoon, SK

    Shift: 5 x 2, then 14x14

    Relocation: This position is eligible for relocation

    Responsibilities

    • Be available for continuous miner build, commissioning stage, and follow-up repair and service
    • Provide technical support for our product lines on customers' site; research and troubleshoot issues
    • Inspects/audits equipment for proper performance and determines faults and malfunctions
    • Apply hydraulic, mechanical and electrical knowledge to equipment and issues
    • Adjust equipment & repair/replace defective parts components or systems according to scopes of work
    • Tests repaired equipment to ensure proper operational performance
    • Completes accurate time records, technical service reports, failure reports, etc.
    • Stays current with industry, customer, product developments and technical best practices
    • Builds strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
    • Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
    • Coach customer maintenance personnel on equipment maintenance techniques and standards
    • Ensures customer follow up and satisfaction within area of primary responsibility
    • Complies with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements
    • Strives to find safer ways for customers to work with Joy Global products

    Qualifications

    • Electrical Journeyman certification, with strong mechanical and hydraulic experience will be an advantage
    • Able to participate in machine building and commissioning phases of new equipment
    • Understand operation and function of underground mining equipment, and be capable of accurately diagnosing problems.
    • Possess proven experience troubleshooting mining machines while working in an underground environment plus demonstrated electrical proficiency on high voltage electrical equipment
    • Experience in testing the repaired equipment for proper performance
    • Superior customer service skills and communication skills are required
    • Solid track record in dealing with customers in a technical role
    • Knowledge of electrical, mechanical and hydraulic systems.
    • Adjust, repair or replace all defective equipment parts, components or systems at customer sites
    • Maintain a safe and clean work environment
    • Willingness to work overtime when required
    • Must be able to work with minimal supervision but also participate in the work of other mechanical and electrical journeymen and apprentices within the field environment
    • Knowledge and experience working with Microsoft Office suit (Word, Excel, Outlook)

    Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

    Accommodations during the application process are available upon request.

    While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

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