-
Service Offering Manager
3 days ago
Canadian National Railway Montréal, CanadaAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automa ...
-
Manager, Service Offering
1 week ago
Canadian National Railway Montréal, CanadaAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automa ...
-
Service Offering Manager
1 week ago
Canadian National Railway Montreal, CanadaAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automa ...
-
General Manager
3 days ago
Paragym Montréal, Canada**À propos de nous** · Notre entreprise est professionnelle et agile, et notre objectif est d'offrir une service et culture de compagnie de grande qualité, faisant preuve d'adaptabilité, professionalisme et d'innovation. Ensemble nous créeons notre culture tournée vers humain, ax ...
-
Spécialiste Produit
1 week ago
Genetec Montréal, Canada**La dynamique de votre équipe**: · Vous serez chargé(e) de soutenir les responsables de lignes de produits (PLM) dans le cycle de vie d'un portefeuille d'offres, notamment en validant les besoins du marché et en établissant la proposition de valeur axée sur les résultats du port ...
-
Directeur(Trice) en Assurances
23 hours ago
Pomerleau Montréal, Canada**Nous sommes Pomerleau. Et vous pourriez l'être aussi.** · S'appuyant sur plus de 50 ans d'expérience, la société Pomerleau est reconnue comme un des chefs de file du secteur de la construction au Canada en ce qui a trait aux projets institutionnels, commerciaux, industriels et ...
-
Project Manager, Klik Experiential
1 week ago
Bizzabo Montréal, Canada(Francais) · Bizzabo est à la recherche d'un chargé(e) de projet talentueux(euse) et passionné(e) pour rejoindre notre équipe de '' Event Services''. Le(a) chargé(e) de projet Klik possédera une expertise de l'espace événementiel et des services de production de Bizzabo-Klik. Rel ...
-
Représentant, Développement Commercial
1 week ago
Alcumus Cognibox Montréal, Canada**Description**: · Au sein de l'équipe dynamique d'Alcumus et sous la direction du Manager du Développement Commercial, nous recherchons un Représentant du Développement Commercial proactif et déterminé. Votre mission? Orchestrer et qualifier des opportunités de vente en ciblant ...
-
Accounts Receivable Officer
1 week ago
Wipeco Montréal, CanadaAccount Receivable Clerk · Wipeco Industries · At Wipeco Industries, we pride ourselves in being a North American leader in industrial têxtiles by offering a comprehensive assortment of both imported and locally manufactured wipers, gloves, sorbent products, auto and paint sundri ...
-
Aide General/ Service Associate
23 hours ago
Laberge Services Alimentaires inc. Montréal, Canada**BOUFFE-PLAISIR-PARTAGE** c'est LSA Notre mission est d'améliorer l'alimentation de tous, en offrant un menu santé et équilibré à travers nos cafétérias dans différents milieux de vie (scolaires, corporatifs, institutionnels). Nous cherchons des gens motivés pour travailler avec ...
-
Caissier/cashier (Vieux-montreal)
23 hours ago
Laberge Services Alimentaires inc. Montréal, Canada**BOUFFE-PLAISIR-PARTAGE** c'est LSA Notre mission est d'améliorer l'alimentation de tous, en offrant un menu santé et équilibré. Nous cherchons des gens motivés pour travailler avec nous. · Ton travail consistera à aider en cuisine et/ou servir nos clients et/ou faire de la cais ...
-
Poste de Conseiller Aux Ventes à L'interne
23 hours ago
Moneris Solutions Montréal, Canada**L'opportunité - Votre carrière à Moneris**: · **Poste de conseiller aux ventes à l'interne (hybride)** · ** Avis à tous les professionnels de la vente ** · Les propriétaires d'entreprise ont besoin des bons outils pour connaître le succès dans un monde imprévisible et en consta ...
-
Assistant-gérant/ Assistant Manager
3 days ago
Laberge Services Alimentaires inc. Montréal, Canada**BOUFFE-PLAISIR-PARTAGE** c'est LSA Notre mission est d'améliorer l'alimentation de tous, en offrant un menu santé et équilibré. Nous cherchons des gens motivés pour travailler au sein de notre équipe. · Nous sommes à la recherche d'une personne qui a une attitude positive, qui ...
-
Assistant-gérant/ Assistant Manager
23 hours ago
Laberge Services Alimentaires inc. Montréal, Canada**BOUFFE-PLAISIR-PARTAGE** c'est LSA Notre mission est d'améliorer l'alimentation de tous, en offrant un menu santé et équilibré. Nous cherchons des gens motivés pour travailler au sein de notre équipe. · Nous sommes à la recherche d'une personne qui a une attitude positive, qui ...
-
Préposé Au Service Alimentaire/ Food Service
3 days ago
Laberge Services Alimentaires inc. Montréal, Canada**BOUFFE-PLAISIR-PARTAGE** c'est LSA Notre mission est d'améliorer l'alimentation de tous, en offrant un menu santé et équilibré à travers nos cafétérias dans différents milieux de vie (scolaires, corporatifs, institutionnels). Nous cherchons des gens motivés pour travailler avec ...
-
Spécialiste de La Documentation
3 days ago
Alcumus Group Montréal, Canada· **Anglais de niveau avancé**: Cette exigence est requise puisque dans le cadre de cette fonction, vous aurez à intervenir auprès des clients, partenaires et/ou nos filiales internationaux sur une base récurrente tant à l'oral qu'à l'écrit. · Le spécialiste de la documentation ...
-
Poste de Conseiller Aux Ventes à L'interne
2 hours ago
Moneris Solutions Montréal, Canada**L'opportunité - Votre carrière à Moneris**: · **Poste de conseiller aux ventes à l'interne (hybride)** · **Avis à tous les professionnels de la vente ** · Les propriétaires d'entreprise ont besoin des bons outils pour connaître le succès dans un monde imprévisible et en constan ...
-
Gérant(E) de Magasin
1 week ago
Starbucks Montréal, Canada**Become the leaders of tomorrow #tobeapartner** · Starbucks has a reputation for creating extraordinary people who contribute to the success of the company by serving the interests of partners (employees), customers and communities around the world. As a Starbucks leader, you ar ...
-
Concierge
3 days ago
Immoblox Inc Montréal, Canadade l'entreprise: · Notre compagnie de gestion d'immeubles locatifs est à la recherche d'un concierge dédié et compétent pour rejoindre notre équipe dynamique. Nous gérons diverses propriétés résidentielles et commerciales, offrant un environnement de travail stimulant et des oppo ...
-
IT Manager #4371
3 days ago
Alteo Montréal, CanadaAlteo is looking for an IT Director for a permanent position based in the Greater Montreal area. · ** Hybrid work ** · As IT Director - Technology Solutions you will be responsible for providing, supporting and maintaining technology solutions for a large and growing group. · **R ...
Service Offering Manager - Montreal, Canada - CN
Description
Job SummaryHis / Her primary role is to manage the day-to-day operation of the Network Operations Center ( 7/24 ) and telecom environment in a stable, secure and cost-effective manner through strong working relationships with all product or service providers in accordance with agreed performance levels. He / She will plan, organize, and manage staff and overall infrastructure operations to ensure stable operation of CN IT infrastructure systems. He / She is responsible for all aspects of network administration (including Data Center Lan/Wan, Core, and Network services) and for developing, maintaining policies / procedures to ensure that project solutions are delivered within technical guidelines. He / She also maintains best practices for CN's infrastructure.
Main Responsibilities
Leading Others
·Partners with HR to bring new talent to the organization by determining which skills and roles will be required in the future and by making thoughtful hiring decisions
·Provides a positive and welcoming onboarding experience to all new employees by ensuring they have access to the tools and resources needed to fulfill the requirements of their job
·Recognizes employee milestones (service awards, retirements, etc.) as well as significant contributions and enhanced responsibilities
·Focuses on communications and fosters collaboration by regularly providing updates to teams about ongoing initiatives and encouraging teams to work together to accomplish common goals and learning
·Manages employee performance by ensuring employees who are not meeting expectations are identified and supported through the performance improvement process
·Creates and enables a positive and engaging work environment by ensuring individual strengths are uncovered and leveraged through frequent and focused conversations - collaborates, coaches and builds connections with employees
·Participates in succession planning by contributing to the yearly talent review cycle and identifying employees with the potential to move up the management and technical paths
·Supports employee development by having regular career conversations with all employees (documented and tracked) and supporting them in reaching their career goals
·Ensures knowledge is preserved through cross-training for key skill sets in the team (knowledge transfer)
Operational Excellence
·Provide technical expertise and platform leadership in areas of Datacenter , Core and Network Services technologies
·Coordinate change planning and formal change control process to systems in order to eliminate customer impact and to ensure that availability SLA's are met
·Ensure that network hardware devices and related procedures adhere to CN standard and policy as well as compliance regulatory requirement
·Establish and maintain operational procedures and practices, maintains network security
·Manage enterprise network systems and services to an operational uptime of at the core
·Responsible for all of data network services and performs network testing and evaluation testing on a regular basis
·Lead advanced enterprise-level performance tuning as well as network performance audits on a regular basis
·Research and analyze data networking technologies to remain pro-active and current in the industry. Makes recommendations for future direction
·Oversee change control procedures for all production changes
·Provide after hours on-call support manage escalations and Network outages
·Liaise with various internal and external stakeholders as part of the incident management process to resolve issues in a timely manner
Delivery
·Reviews project requests and confirm operation feasibility;
·Ensure that project transition to core comply with the support requirements;
·Coordinates resources requirements with project manager;
·Coordinates, evaluates and partners with vendors to help in delivery;
·Provide feasibility study and work estimates during project A&P;
·Comply to change control procedures for all project production changes;
·Participate in the project transition and support strategies (T2C).
·Participate in various architectural reviews to ensure alignment and compliance with the support excellence standards;
·Lead initiative to ensure continuous improvement of systems operational policies, procedures, methodologies, and documentation required to support evolving operational needs.
Practice Evolution
·Develop and oversees the adherence to maintenance and performance standards of data network hardware and systems
·Develop tactical and strategic plans, standards, guidelines and policies for the network resources based on growth, trends, available metrics, etc.
·Establishes and implements operational policies, procedures, and standards in conformance with information systems goals and procedures;
·Develop mid to long-term technology / service evolution plans;
·Contribute with architecture on the technology roadmap;
·Build team structure and skill strategy based on growth and technology trends;
·Participates in life cycle portfolio management and help estimate operational costs;
·Participates in vendor proposals evaluations.
Requirements
Education
·College degree in a related field (Information Technology, Computer Science)
Skills/Knowledge
·Detailed knowledge of Data Centre and Core technologies
·Detailed knowledge in infrastructure component and configuration (such as network infrastructure, server infrastructure, data communications, and telecommunications systems) and electronic data transmission principles, LAN networks, routing fundamentals, DMZ design and troubleshooting techniques is essential
·Planning, controlling and scheduling operational and project resources
·Broad knowledge process improvement techniques and principles
·Working knowledge of ITIL processes and methodologies to deliver high quality support to meet customers' needs
·Strong customer/client focus, with the ability to manage expectations appropriately; provide a superior customer/client experience and build long-term relationships
·Experience with Project management an asset
·Detail Oriented with Network Migration Skills and network management tools experience such Cisco Works
·Strong analytical and problem-solving skills to enable effective incident and problem resolution
·Proven ability to work under stress in emergencies, with the flexibility to handle multiple high-pressure situations simultaneously
·Strong leadership and team-oriented interpersonal skills, with the ability to interface effectively with a broad range of people and roles, including vendors and IT and business personnel
Experience
·Minimum 5 years related experience
Assets
·ITIL 2011 Foundation
Thisposition is posted as a grade LEVEL 7. For internal candidates, note that thegrade level of the position may adjust based on the employee's experience.