Customer Experience Specialist - Canada - Theunlocknews

    Theunlocknews
    Theunlocknews Canada

    1 month ago

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    Part time
    Description
    Marketing and Customer Experience – Customer Service

    Employment Type:
    Regular Part Time
    Weekly Hours: 28

    Off Days:

    Varies Shift:
    Day/Afternoon

    The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care with the service from our Customer Information Representative, from our rich traditions of safety, service and courtesy.

    "
    We are currently seeking two (2) Part Time Customer Information Representative, to work a 28-hour work week involving day/afternoon shifts and various off days

    Solution telephone queries from the public on all elements of TTC routes, timetables, fares, unique solutions, quit places, points of interest in Toronto, as well as regular questions associating with TTC plans.

    Supply transportation info at outdoors events as needed, as well as perform relevant responsibilities as assigned.

    Demonstrates behaviours that support variety, inclusion, and also a respectful work and solution atmosphere that is without discrimination as well as harassment.

    Helps to remove barriers as well as suit workers and consumers (within their location of obligation) in accordance with TTC's dedications and commitments under the Ontario Human Rights Code (OHRC) and also Relevant Orders, the Access for Ontarians with Disabilities Act (AODA), and TTC's plans.

    Prospect will be needed to take part in the TTC Customer Support Ambassador Program.
    Exceptional knowledge of the City of Toronto as well as related TTC services.
    Efficiency making use of a personal computer.
    Client service experience, with tested exceptional client service skills.
    Post-secondary education, previous telephone call centre experience, and also expertise of a second language are properties.

    Have to have or rapidly acquire a detailed expertise of the Ontario Human Rights Code as well as Related Orders including disability holiday accommodation and availability needs referring to travelers as well as workers.

    The TTC is committed to upholding the values of equity, diversity, anti-racism and addition in the shipment of its services and in its offices.

    The TTC is committed to promoting a diverse workforce that is representative of the areas it offers in any way levels of the organization, and also supports a comprehensive atmosphere where diverse worker as well as area viewpoints as well as experiences bring worth to the organization.

    The TTC encourages applications from all candidates, including members of groups with historical and/or present barriers to equity, including but not limited to, Native, Black as well as racialized teams, people with impairments, females and also people from the LGBTQ(IA+) neighborhood.

    The TTC values and supports an inclusive and barrier-free employment and also choice procedure.

    Holiday accommodations for applicants (Customer Information Representative) are offered upon demand throughout the employment and option process, including for those who recognize as having a special needs.

    Please get in touch with Ability Administration at

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