Express Lane Advisor - Dartmouth, Canada - AutoCanada Inc.

AutoCanada Inc.

Verified Company

Dartmouth, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Express Lane Advisor

Dartmouth Chrysler Dodge Jeep Ram

Dartmouth, NS

Dartmouth Chrysler Dodge Jeep Ram

is an AutoCanada dealership. We are searching for an
-
Express Lane Advisor to join our team.

We are looking for those who are passionate about delivering an exceptional customer experience to join our growing team You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as an Express Lane Advisor.

What We Offer

Competitive wages
Ongoing training
Clean working environment
Fast paced, busy Service Department
Up to date equipment
Paid health and dental plan

Your Key Responsibilities

Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
Answering incoming phone calls and inquires related to vehicle servicing.
Meet and greet customers arriving for service appointments.
Create quotes and work orders for vehicle repairs.
Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with indepth information about available aftermarket and OEM part options.
Provide the clients with regular information and updates regarding the status of vehicle repairs.
Work with the parts department to determine parts availability and scheduling of future service appointments.
Complete and close repair orders.
Advise clients about warranty protections and potential cost savings.
Review the repair order and service performed with the client after the service has been completed.

Your Capabilities and Credentials

High School Diploma.
Minimum of 2 years of experience in a customer service or sales capacity, preferably related to the automotive industry.
Mechanical inclination and a working knowledge of "how cars work".
Ability to be professional and deliver exceptional service to clients.
A welldefined sense of diplomacy, including negotiation and conflict resolution skills.
Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
Strong organizational and time management skills.
Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
Detail oriented, selfmotivated and resourceful.
Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
Knowledge of CDK computer operating system or similar systems would be considered an asset.
Must possess a valid driver's license and a safe driving history.

We thank all applicants for their interest; however only those selected for an interview will be contacted.