Operations Coordinator, Services Operations - Toronto, Canada - Achievers

Achievers
Achievers
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description

About Achievers

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team.

We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated.

You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.


What you'll do:


  • Support relevant updates to the asset library for global Implementation, Customer Support, and Customer Success to ensure that all teams have a consistent set of accurate and uptodate resources which support scalable, consistent, and costeffective implementation projects, as well as daytoday customer support requirements.
  • Understand process infrastructures for the full Services organization, supporting documentation changes as needed, and creating required delivery materials.
  • Support our formal Process Improvement Council, partnering with frontline team members to identify prioritized process and resource improvements. Deliver required changes effectively.
  • Support the monthly Product Release process, delivering high quality enablement resources for all teams.
  • Manage recurring administrative processes using Project Management software, CRM, Customer Success Portfolio Management software, and other relevant tools as required.
  • Coordinate global Services new hire onboarding scheduling and resource access.
  • Offer relevant support or advice to the frontline team on product and/or processes as needed.
  • Support adhoc projects and initiatives as required with a timely and highquality delivery.
  • Attend recurring team meetings, presenting project and initiative status updates or callstoaction across all Service Teams.

What we're looking for:


  • 1+ years of PMO, Project Management, or Operations/Enablement experience
  • Experience developing, documenting, and implementing tools and processes to support SaaS Implementation, Customer Success, and/or Customer Support teams.
  • Excellent oral and written communication skills; ability to communicate clearly and comfortably at all levels in an organization.
  • Excellent planning and presentation skills.
  • Proficiency with Microsoft tools including SharePoint.
  • Proficiency in developing polished and formatted assets for internal and external customers.
  • Salesforce, Kantata OX, and Catalyst experience preferred.

Why you'll love working at Achievers:

  • We are passionate about disruptive technology that's rooted in science, research and data.
  • We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture
  • We foster an environment of connection, security, and community. You'll feel at home, without reservation.
  • We believe in moving quickly, failing fast, and adapting to change.
  • We enjoy coming to work every day because we believe in our product and love our culture.
  • We're committed to achieving excellence in everything we do.

Benefits & Perks for permanent full time employees:

  • Competitive Pay \uD83D\uDCB0
  • Parental Leave Topup \uD83D\uDC76\uD83C\uDFFC
  • Health Benefits and Life Insurance Coverage Upon Your First Day \uD83E\uDE7A
  • RRSP Matching \uD83D\uDE4C\uD83C\uDFFC


  • Flexible Vacation \uD83C\uDFD

  • Employee and Family Assistance Program \uD83E\uDD1D\uD83C\uDFFD
  • Headspace Premium Account \uD83E\uDDD8\uD83C\uDFFB
  • Full access to the LinkedIn Learning Library \uD83D\uDC69‍\uD83D\uDCBB
  • Internal Mentorship Program \uD83C\uDF9
  • Employee-Led Employee Resource Groups \uD83D\uDC4F\uD83C\uDFFC
  • A beautiful office space located in Liberty Village, Toronto \uD83C\uDDE8\uD83C\uDDE
  • Participation in our Pointsbased Employee Recognition Program
  • Opportunities for professional development and career growth \uD83D\uDCC8

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology.

We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

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