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    IT Operations Technician - Vancouver, Canada - Brex

    Brex
    Brex Vancouver, Canada

    2 weeks ago

    Default job background
    Description

    Why join us

    Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to global enterprises.

    Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

    Engineering at Brex

    The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure for Brex and our customers. We believe that engineers should accelerate the business through technology, and collaborate across multiple teams to accomplish that.

    Teams are autonomous, value inclusivity, eager to learn, teach and constantly improve how things work. The software we build today is the foundation for dozens of Brex systems in the future, so engineers have a strong sense of ownership and accountability and take pride in their craft.

    What you'll do

    You will be supporting the various IT needs of Brex employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.

    Responsibilities

    • Manage IT inventory onsite
    • Coordinate sending and receiving IT equipment
    • Troubleshoot and resolve software issues for Mac and PC
    • Triage and document steps to simplify escalations
    • Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and more
    • Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
    • Troubleshoot network issues (DNS, VPN, and WiFi)

    Requirements

    • 3+ years of work experience
    • Strong Apple support experience
    • Desire to learn new technologies and skills
    • Ability to handle support tickets in line with SLAs
    • Ability to work in Vancouver office as needed

    Bonus points

    • Jamf MDM experience
    • Zoom Room configuration experience
    • Experience supporting large meeting AV needs
    • Corporate IT experience

    Compensation

    The expected salary range for this role is 74, ,000 CAD. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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