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Kentville

    help desk technician - Kentville, Canada - Computerized Business Solutions

    Computerized Business Solutions
    Computerized Business Solutions Kentville, Canada

    6 days ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 37.5 hours per week
    • Education: College/CEGEP
    • Experience: Will train
    • or equivalent experience

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Provide customer service
    • Evaluate and install computer hardware, networking software and operating system software
    • Respond to requests for help and information from Website visitors and Website designers

      • Computer and technology knowledge

    • Device drivers
    • Networking software
    • Networking hardware
    • Networking security
    • Internet
    • Servers
    • Desktop applications
    • Word processing software
    • MS Office
    • MS Windows
    • TCP/IP

      • Security and safety

    • Bondable
    • Criminal record check

      • Transportation/travel information

    • Valid driver's licence

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Attention to detail
    • Sitting
    • Combination of sitting, standing, walking
    • Bending, crouching, kneeling

      • Own tools/equipment

    • Computer
    • Internet access

      • Personal suitability

    • Accurate
    • Client focus
    • Excellent oral communication
    • Excellent written communication
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management

      • Screening questions

    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?

      • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits

      • Financial benefits

    • Group insurance benefits
    • Life insurance
    • Night shift premium
    • Pension plan
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