Business Services Representative Advisor - Montréal, Canada - National Bank of Canada
Description
As Business Advisory Services Representative you'll build a trust-based relationship with our business clients. You'll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.Your compensation
The salary starts at $25.85/ hour. We offer a program to reimburse tuition fees.
Your role
- Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
- Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
- Offer a distinctive client experience
- Follow compliance and fraud prevention rules in effect.
Possibilty of hybrid work (under certain conditions)**
Your team
You'll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
Learning and development
Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues.
Prerequisites
- College diploma in a 3year technical program (DEC) and at least 3 years of experience OR a Bachelor's degree
- Customer service experience
- Ability to identify business opportunities
- Bilingualism spoken and written (English/French) is essential because you'll regularly do business with clients across Canada
Skills
- Experience and knowledge of call centre environments
- Eagerness to develop your skills
- Show attention to detail and honour your commitments
- Team spirit and the ability to adapt to frequent changes
Your advantages
85/h, we offer several flexible and advantageous benefits for you and your loved ones:
- Reimbursement of your studies
- Health and wellness program with many benefits
- Assurance collective flexible
- Pension plan
- Share acquisition plan
- Employee and Family Assistance Program
- Preferential banking
- Community Involvement Program
- Telemedicine
- Virtual Sleep Enhancement Clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
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Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking
- Initiatives promoting community involvement
- Telemedicine
- Virtual sleep clinic
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