Customer Service - Calgary, Canada - City of Calgary

City of Calgary

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary.

City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve.

We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Customer Service and Communications (CSC) Web and Digital Analyst, you will implement tactical web and digital work plans, products and services in support of strategies and plans

Primary duties include:

Proactively identify areas that could be improved and recommend solutions such as content optimization, information architecture, accessibility and digitizing business processes.

Collect and analyze metrics on existing products and services.

Summarize performance and recommend solutions such as new design layouts, search engine optimization and plain language rewrites to maximize effectiveness of online content.

Identify the need for, and develop digital standards and guidelines for the web.
Provide web and digital expertise and recommendations to clients and other Customer Service & Communications team members on projects.
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Qualifications
***A completed 2-year diploma in a related field such as Digital Communications and Media and at least 6 years of progressive experience; OR

A degree in a related field such as Communication and Media Studies and at least 4 years of progressive experience.

Experience in areas such as web communications, AEM (Adobe Experience Manager) and website content design and management is required.
Experience in current web content programming languages (for example HTML), digital strategy, performance reporting and/or project planning are assets.

Core competencies include:
consulting, excellent customer service, political sensitivity, relationship-building, organizational and highly developed written communication skills.
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Pre-employment RequirementsSuccessful applicants must provide proof of qualifications.

Union:
CUPE Local 38

Business Unit: Customer Service & Communications
Position Type: 3 Temporary (up to 24 months)
Location: 201 8 Avenue SE
Compensation: Pay Grade 9 $ per hour
Days of Work: This position works a 5 day

-work week with 1 day off in a 3 week cycle.