Senior IT Technician, Help Desk - Richmond, BC, Canada - OpenRoad Auto Group

OpenRoad Auto Group Richmond, BC, Canada

1 week ago

Full time

Description

Status:
Full-Time

Dealership:
Head Office

Information Technology

OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience.

Opportunity to work with a variety of OEM BRANDS including; Amazing Incentives including but not limited to:
Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy
Internal and external, training & development opportunities for skill development and growth
Comprehensive extended health and dental plan tailored around Associate wellness
Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware
Assist with troubleshooting and resolving technical problems for end-users in a timely manner.
Install, configure and maintain computer systems, peripherals and software
Perform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software.
Assist with onboarding and offboarding process for employees, including setting up the workstations and software.
Collaborate with seniors IT staff to resolve complex technical issues and escalate the problem when necessary.
Document and track technical issues and resolutions using our ticketing system
Maintain the CCTV system for all dealerships and export the footage if requested
Liaise with external contractors/suppliers for the repair of computer peripheral equipment
Network Support - First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch....)
Phone Support - Add, change or delete extensions and hardware as required
Participate in the on-call rotation after business hour.
Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline
2+ years experience in IT helpdesk/support experience in a multi-site environment
Troubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardware
Solid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.
Class5 Driver License
We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

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