-
Operations Project Manager Intern
4 days ago
Société Financière Manuvie Waterloo, ON, Canada InternshipSHIPNous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie ...
-
Operations Manager
3 days ago
University of Waterloo Waterloo, CanadaOverview: · The Operations Manager position is responsible for facilities management, data analysis and reporting, and business process improvement as it relates to operations of the Faculty of Arts. The purpose of this role is to manage facilities in support of the academic miss ...
-
Operations Manager
4 days ago
University of Waterloo Waterloo, CanadaOverview: · **TERM: 4 months** · The Operations Manager is responsible for administering day-to-day operations of the Waterloo Institute for Sustainable Aeronautics (WISA). As a member of the WISA leadership team, the Operations Manager will support WISA's Directors and Associate ...
-
Manager, Operations
2 days ago
Region of Waterloo Kitchener, Canada**Our Story**: · Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering ...
-
Operations Manager
4 hours ago
Aversan Waterloo, Canada**Operations Manager **to · ***work on leading edge technology products · **Location**: KWC area, ON · **RESPONSIBILITIES**: · - Manage day-to-day operations of the plant by setting daily/weekly/monthly objectives, schedules, and responsibilities and communicating those to the em ...
-
Operations Manager
1 day ago
SavvyPro Edu Inc Waterloo, CanadaEducation: Bachelor's degree · - Experience: 1 year to less than 2 years · **Work setting**: · - Education · **Tasks**: · - Plan, organize, direct, control and evaluate daily operations · - Direct and advise staff engaged in providing records management, security, finance, purcha ...
-
Operations Manager
5 days ago
Permitax Corporation Waterloo, CanadaPermitax Division - IFTA Fuel and Mileage Tax Reporting, Carbon Tax Reporting · As the Director of Transportation Tax you will primarily be responsible for reviewing, preparing, filing various government tax returns and acting as a liaison between clients and Permitax services to ...
-
Operations Manager
3 days ago
Apollo Healthcare Services Kitchener, CanadaEducation: College/CEGEP · - Experience: 1 year to less than 2 years · **Tasks**: · - Allocate material, human and financial resources to implement organizational policies and programs · - Authorize and organize the establishment of major departments and associated senior staff p ...
-
Production Manager/ Operations Manager
2 days ago
HJ Machine & Pattern Waterloo, CanadaAre you an exceptional operational leader? Do you consider yourself to be an automation/robotics guru? Does empowering and developing self-directed teams in a fast-paced, growing organization sound like your cup of tea? Have you managed operational and financial KPIs? · If so, th ...
-
Manager, Operational Risk
2 days ago
Sun Life Waterloo, CanadaYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...
-
Revenue Operations Manager
5 days ago
Open Text Corporation Waterloo, Canada**Revenue Operations Manager**: · - Req id: Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** · As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads ...
-
Manager, Operations Control
5 days ago
Manulife Waterloo, CanadaWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out ...
-
Rooms Operations Manager
1 day ago
Marriott International Waterloo, Canada**Additional Information** Contract - 1 Year · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N ...
-
Rooms Operations Manager
1 day ago
Marriott International Waterloo, Canada**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY* ...
-
Rooms Operations Manager
1 day ago
Marriott International, Inc Waterloo, Canada**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY* ...
-
Manager Insurance Operations
3 days ago
Manulife Waterloo, Canada**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and ...
-
Programs Operations Manager
3 days ago
EnPowered Kitchener, Canada**About us** · Most businesses pay their monthly electricity bill without understanding the details. As a licensed energy company, we developed a data - driven platform that gives businesses and their trusted partners the insights and tools they need to understand their bill. Und ...
-
Operation Manager/leader
3 days ago
Septimatech Group Inc Waterloo, CanadaThis position is a key member of Septimatech's Leadership Team. This position is responsible for strategic and business planning activities within the Operations group, including successful implementation and execution. Key deliverables will be Customer focused. Key responsibilit ...
-
Advancement Operations Manager
3 days ago
University of Waterloo Waterloo, CanadaOverview: · The Advancement Operations Manager is responsible for the overall administrative and operational running of the Faculty of Engineering Advancement department, under the co-leadership of the Director, Marketing & Communications, and the Director, Development & Alumni R ...
-
Manager Operations Ii
4 days ago
The Cadillac Fairview Corporation Limited Kitchener, Canada**_Role Impact_**: · To provide management for the effective operation of CF Fairview Park Shopping Centre by directing and coordinating the efforts of the operations team and overseeing the services provided by external resources such as architects, consultants, contractors and ...
Assistant Rooms Operations Manager - Waterloo, Canada - Marriott International
Description
Job NumberJob Category Rooms & Guest Services Operations
Location Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Operations Activities
• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
Contributing Information to Support Managing to Budget
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience
• Participates as needed in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
Managing and Conducting Human Resources Activities
• Provides support for operational functions as necessary.
• Trains staff and monitoring adherence to all relevant policies and procedures.
• Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
• Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
• Empowers employees to provide excellent customer service within guidelines.
• Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
• Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
• Coaches, counsels and encourages employees.
• Participates in employee progressive disciplinary procedures as required.
• Handles employee questions and concerns.
• Participates in an ongoing employee recognition program.
• Effectively schedules employees to business demands and tracks employee time and attendance.
• Assists in performing the payroll function.
• Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.