Emergency Communications Officer - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Emergency Communications Officer January 31, 2024

Job Number:

45730
**_

This posting is for one (1) full-time temporary position ending on or before January 31, 2024 _**- Working rotating shifts up to 12 hours in length, days and nights, 24/7, 365 days a year.

Once fully trained the Emergency Communication Officers will rotate between three distinctive roles: 1) Answering/triaging 911 calls, 2) Call evaluation of emergency and nonemergency police calls and 3) Dispatching of police officers.

call answer duties include adhering to Provincial 9-1-1 Standards, operating standard and TTY (TeleTYpe) telephone systems, using Computer Aided Dispatch (CAD) software, triaging calls to the appropriate emergency response agency, and other duties as assigned.

Call Evaluation duties include evaluating telephone calls received on the Police Emergency and the Police Non-Emergency lines to determine the appropriate level, if any, of police response, prioritizing those events and determining response criteria, answering 911 overflow calls, providing information to the general public on policerelated matters, answering the 'policeonly' evaluator line to provide information and assistance to Edmonton Police employees and other duties as assigned.
In all three roles, Emergency Communications Officers will operate a variety of computer, telephone and radio systems and will be expected to manage critical emergency calls for service while providing excellent customer service to internal and external clients. Emergency Communications Officers also assist with training new employees and participate in ongoing quality assurance reviews and professional development.

Qualifications:

Ability to perform duties in a shift work environment (24/7, 365 days/year).
Accurate and efficient typing skills.
Display a high level of integrity and confidentiality.
Critical thinking skills and a proven ability to make sound decisions.
Knowledge of Federal, Provincial and Municipal government services an asset.
Broad knowledge of police practices.
Above average geographical knowledge of the City of Edmonton and surrounding areas.
Customer service oriented with exceptional interpersonal skills.
Ability to communicate effectively, orally and in a written format.
Ability to manage demanding and high stress situations.
Ability to work effectively in a dynamic emergency communications centre environment managing multiple systems and critical emergency calls.
Proficient multitasking skills are essential.
Prior experience in a Police, public safety, or social work environment would be an asset.
Technical testing includes typing speed, decision making, data accuracy and other relevant skills.
Psychological screening includes a multiplechoice computer administered test and a clinical interview by a contracted psychologist.
Successful applicants will be required to attend and successfully complete a comprehensive multiphase training program including intensive scenariobased training, classroom lectures and practical job shadowing.
As part of your prehire screening you will be required to complete an Enhanced Security Clearance and suitability screening including social media checks. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

_COVID-19 Notice: New employees must be fully vaccinated against COVID-19 and be able to provide proof of vaccination. New employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption._

Hours of Work:

Salary Range:

Job Level:
21B,
Salary Grade: 050, $ $41.24 (Hourly), $2, $3, Bi-Weekly), $68, $86, Annually).

Completion of Grade 12 or equivalent required
Emergency Communications and Response Certificate and/or equivalent education from a recognized postsecondary institution, or
A minimum of two (2) years of emergency communications experience in a public safety environment or equivalent experience

Opportunity Concept Level:
21C,
Salary Grade: 023, $ $31.68 (Hourly), $2, $2, Bi-Weekly), $57, $66, Annually).

Completion of Grade 12 or equivalent required
Minimum of two years of customer servicerelated experience

The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

General:

HR Consultant:
CS

Classification Title:
Emergency Communications Officer

Posting Date:
Jan 19, 2023

Closing Date:
Feb 2, :59:00 (MST)

Number of Openings (up to): - Temporary Full-time

Union:
CSU 52

Department:
Operational Support Division

Work Location(s): Police Headquarters, A Av