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    Manager, Business Operations Analysis - Toronto, ON, Canada - T-Net British Columbia

    T-Net British Columbia
    T-Net British Columbia Toronto, ON, Canada

    1 week ago

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    Description

    Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year.

    The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio's broader international footprint The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring.

    Payment Operations is a critical function within Clio which is focused on driving results for the company through strategic, operational, and data-driven improvements.

    Reporting directly to the VP of Financial Services, we are seeking a highly experienced Director of Payment Operations, with a strong track record in Payment Operations and Risk Management, to lead our scaling Payment Operations team.

    The candidate will have a critical role in influencing decisions related to product, pricing and customer experience while balancing process and risk.

    Build and maintain tactical fraud mitigation strategies across a variety of payment fraud use cases and platforms.

    Track, evaluate, and mitigate fraud occurrences as they develop and prepare the enterprise for new fraud developments as they arise.

    Collaborate with cross-functional teams including Product, Technology, Finance, Customer Service, InfoSec, and Compliance teams to help deliver and operate new payments products and markets
    Manage and grow the Payments Operations team within the financial services business unit organization that manages the day-to-day operations of our payment products
    Manage the relationships with the key third-party service providers & partners who are required to deliver these payments services to our customers
    will be responsible for how these payment platforms are setup and configured to ensure all business requirements are met

    Oversee daily reconciliation and financial reporting for the Payments business, including migrating away from manual reconciliation in favor of more efficient processes.

    Fintech expert in the areas of operations, risk management, accounting and finance.
    Influencer, partner, and leader who can work cross-functionally with Engineering and financial business teams across a company to set and deliver on product vision
    Data-driven mindset and highly analytical with the desire and ability to dig into metrics to derive insights and drive decisions
    Banking experience in acquiring and/or issuing, specifically as it relates to compliance, fraud and risk management

    We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

    Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
    Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. Flexible time off policy, with an encouraged 20 days off per year.

    Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice .

    Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year.

    The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio's broader international footprint The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring.

    Payment Operations is a critical function within Clio which is focused on driving results for the company through strategic, operational, and data-driven improvements.

    Reporting directly to the VP of Financial Services, we are seeking a highly experienced Director of Payment Operations, with a strong track record in Payment Operations and Risk Management, to lead our scaling Payment Operations team.

    The candidate will have a critical role in influencing decisions related to product, pricing and customer experience while balancing process and risk.

    Build and maintain tactical fraud mitigation strategies across a variety of payment fraud use cases and platforms.

    Track, evaluate, and mitigate fraud occurrences as they develop and prepare the enterprise for new fraud developments as they arise.

    Collaborate with cross-functional teams including Product, Technology, Finance, Customer Service, InfoSec, and Compliance teams to help deliver and operate new payments products and markets
    Manage and grow the Payments Operations team within the financial services business unit organization that manages the day-to-day operations of our payment products
    Manage the relationships with the key third-party service providers & partners who are required to deliver these payments services to our customers
    will be responsible for how these payment platforms are setup and configured to ensure all business requirements are met

    Oversee daily reconciliation and financial reporting for the Payments business, including migrating away from manual reconciliation in favor of more efficient processes.

    Fintech expert in the areas of operations, risk management, accounting and finance.
    Influencer, partner, and leader who can work cross-functionally with Engineering and financial business teams across a company to set and deliver on product vision
    Data-driven mindset and highly analytical with the desire and ability to dig into metrics to derive insights and drive decisions
    Banking experience in acquiring and/or issuing, specifically as it relates to compliance, fraud and risk management

    We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

    Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
    ~ Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. Flexible time off policy, with an encouraged 20 days off per year.
    ~$The expected salary range* for this role is $140,000 to $210,000 CAD. Please note there are a separate set of salary bands for other regions based on local currency. In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.
    *The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
    We are dedicated to diversity, equity and inclusion .

    We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.

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