Ground Service Attendant - Saskatoon, Canada - Snowbird Aviation Services
Description
Ground Service Attendant
Saskatoon, SK
Full Time / Permanent
Job Purpose
Snowbird Aviation Services is Saskatchewan's largest full-service aviation ground support company, providing safety focused service to Saskatchewan's largest regional airline, Rise Air.
Primary Responsibilities
- Assist flight crews and customers requiring assistance to enplane/deplane.
- Safely and efficiently operate and maintain ground support vehicles and equipment required to service aircraft.
- Perform custodial duties in and around all company managed facilities e.g., recycling, garbage, cleaning hangars and maintaining grounds.
- Marshall, deice and antiice aircraft.
- Groom and detail aircraft interiors/exteriors as required.
- Handle baggage and cargo, load, and unload aircraft.
- Develop and maintain knowledge of the company's vision, mission, and values.
- Ground service attendants will be crosstrained with customer service attendants, detailers, and cargo agents, where applicable, to provide those duties/coverage when necessary.
- Safety responsibilities as outlined in the Safety Management System (SMS) manual.
- Carry out duties in accordance with health, safety and environment legislation and regulations.
Qualifications:
Typically, the knowledge and skills required for this position include a high school diploma, with one to two years' progressive customer service experience.
Skills, knowledge, and abilities include:
- Demonstrated experience in serving a diverse and complex customer base.
- Professional judgement and welldefined conflict resolution skills in handling sensitive situations with tact, diplomacy, and high ethical standards.
- Excellent time management skills with the ability to organize, multitask and prioritize.
- Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
- Ability to obtain and maintain a Provincial driver's license, Restricted Area Identification Card (RAIC) and an Airside Vehicle Operators Permit (AVOP) where required at a base.
- Complete WHIMS and Dangerous Goods Awareness Training.
- Ground power unit, lavatory cart.
- Tractor tug and related ground handling equipment.
- Forklift, deicing equipment, aircraft fuelling equipment, radio base unit.
- Required to be on call for evening and weekend shifts and may be required to respond to callouts as required.
- Able to work long and sometimes irregular hours under different weather conditions.
- Ability to lift 70 pounds and to handle customer luggage and freight.
- Able to safely move and provide varied ground services to aircraft and equipment.
- Able to work on elevated work platforms.
- Ground and/or air travel required.
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