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    technical support agent - Vancouver, Canada - FISPAN Services Inc

    FISPAN Services Inc
    FISPAN Services Inc Vancouver, Canada

    2 weeks ago

    Default job background
    Description
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 2 years to less than 3 years
    • Work setting

    • Financial technology (FinTech)
    • Startup company
    • Help desk
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Perform Web-server backup and recovery operations
    • Provide customer service
    • Type of experience

    • Call centre
    • Security and safety

    • Basic security clearance
    • Criminal record check
    • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits
    • Financial benefits

    • Bonus
    • Registered Retirement Savings Plan (RRSP)
    • Long term benefits

    • Maternity and parental benefits
    • Tax-Free Savings Account (TFSA)
    • Other benefits

    • Learning/training paid by employer
    • On-site amenities
    • Paid time off (volunteering or personal days)
    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 hours per week

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