Shaik Nawaz

A Customer Service professional with multiple years of experience in multiple domains. Strong Interpersonal communication skills. Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals.

Professional Experience

Customer Service Associate- Concentrix-Toronto-Canada 2019- 2020  Company-Concentrix- Business Client-Uber-Service Region-United States of America-Tool-Salesforce. ● Answered calls and resolved Uber Diamond Tier driver partners queries related to payments, miscalculated fares, lost items, lost item fees, cleaning fees, not getting enough rides, pet in the car, service animal and unaccompanied minor etc.

Senior Technical Analyst – IBM, Hyderabad-India 2017-2018 Company-IBM- Business Client-Dixons and Carphone-Service Region-Global-Tool-Remedy. ● Answered calls and resolved technical queries of Dixons and Carphone employees based in the United Kingdom, South Africa, Czech Republic and India. (Issues like Internet not working, Electronic devices related to work not working properly and Ghost payments etc. using tools like Remedy and Pie software)

Senior Analyst - Resource Square (Deloitte), Hyderabad-India 2016-2017 Company- Resource Square- Business Client-Deloitte-Service Region-United States of America & UK-Tool-Salesforce. ● Answered calls and replied via emails regarding technical queries of Deloitte employees, business partners and clients. Assisted them in data migration from E rooms to Share point. Provided level 1 technical support on myriad software.

Analyst - Serco (Google Maps), Hyderabad-India 2014-2016 Company-Serco- Business Client-Google-Service Region-United States of America-Tool-Pushpin. ● Made outbound calls to verify and update information on Google Maps related to seven different attributes (Business Name, Location, Address, Website, Category, Timings and Geophysical marker) on a tool named pinpoint using different resources like Phone, Website and Street view.

MBA - OUCCBM - Hyderabad-India