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    Bilingual Customer Service Advisor - Montreal, Canada - CAA Club Group

    CAA Club Group
    CAA Club Group Montreal, Canada

    6 days ago

    Default job background
    Description

    Position Details

    What you will do:

  • Researching, resolving and responding as level two support for Travel Insurance agents in a call center environment.
  • Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals.
  • Upholding company standards of the department and regulatory bodies.
  • Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
  • Resolve minor issues through changes, workarounds suggestions. Escalate support for configuaration and/or system issues or for technical issues.

    • Who you are:

  • Excellent verbal and written communication skills: * Advanced French and English *
  • Post-secondary education completion, University degree an asset
  • 2-4 years customer service experience, with exposure to call center environment an asset
  • Insurance experience is an asset, preferably Travel Medical
  • Very good analytical skills and aptitude for problem solving
  • Ability to navigate different computer systems
  • Good working knowledge of Microsoft Office (in particular word and excel)
  • Ability to multi-task
  • Strong inter-personal skills, empathy, excellent attention to detail, team and customer service oriented.
  • Work capacity according to variable hours

    • Hours of operation:
    Monday- Friday 8:00am - 8:00pm
    Saturday 9:00am - 5:00pm

    Would be required to work any shifts within our hours of operation. Flexible Telework options if desired.

    Telework upon hire: To work from home, an employee must comply with our telecommuting policies and procedures; have a minimum internet speed of 50 Mbps

    Office Location: Orion Travel Insurance:
    Positions are available at the following locations.

    QC:
    CAA Quebec Office, Rue Drummond Street, Montreal Quebec

    ON:
    CAA Thornhill Office, 60 Commerce Valley Drive, Thornhill Ontario

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