Customer Service Agent - Mississauga, Canada - Bollore Logistics

Bollore Logistics

Verified Company

Mississauga, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Fulltime - Permanent

Responsibilities:

To offer the expertise in freight forwarding to internal and external clients. Establish and develop relationships with clients, as well as optimize customer service.

Ensure client satisfaction and maintain relationships with clients (i.e. key accounts and new clients).
Optimize customer service through quick, efficient, courteous service, and information exactness.
Partner and engage with the sales department to prepare and present products and services offered as well as assisting in creating SOPs for all new clients
Partner and engage with the department supervisors to implement and service new clients
Develop and maintain relationships with carriers/suppliers to ensure best possible rates
Responsible for quotes/RFQs/RFIs for respective clients and modes of transport
Assist the department /product supervisors in different areas
Ensure to follow ISO procedures put in place.
Visit clients
Resource person for technical information.
Other duties as assigned by the immediate supervisor/manager

Requirements:

Knowledge of different modes of transport.
1year postsecondary education or relevant experience
Must have the ability to organize and prioritize multiple tasks
Excellent communication skills (written and verbal)
Excellent judgment skills and the ability to negotiate
Ability to work independently and set priorities

_ Computer Skills:
_

Intermediate to Advanced knowledge of MS Office (Excel, Outlook and PowerPoint)
We thank all applicants for their interest however, only those selected for an interview will be contacted._

About

The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses.

Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients.

Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.

Benefits