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Mississauga

    technical support supervisor - Mississauga, Canada - Code Guru

    Code Guru
    Code Guru Mississauga, Canada

    Found in: Talent CA 2 C2 - 1 day ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • College/CEGEP

      • Work setting

    • Information technology

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group

      • Computer and technology knowledge

    • Information Technology Infrastructure Library (ITIL)
    • Database software
    • MS Office
    • MS Windows
    • Spreadsheet
    • TCP/IP
    • Visual Basic

      • Security and safety

    • Criminal record check

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Tight deadlines
    • Attention to detail
    • Sitting

      • Personal suitability

    • Accurate
    • Client focus
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Organized
    • Ability to multitask
    • Time management

      • Experience

    • 2 years to less than 3 years
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 35 hours per week
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