Manager Workplace Accommodations - Waterloo, Canada - Sun Life

Sun Life

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Reporting into the Director of Accommodation & Mental-Being in Total Rewards, the Manager Workplace Accommodations will play a key role in building and sustaining an industry leading Stay-at-Work and Return-to-Work accommodation program.

These new and critical Employee programs will be designed to proactively support Employees experiencing an early decline in their well-being, as well as Employee's returning to work following a disability leave or other leave where support is required.

This role will oversee a small team of Accommodation Specialists that provide expertise and guidance to Employees, People Leaders and HR Business Partners (HRBPs) across a wide range of workplace medical accommodation requests, with the goal of improving our culture of health, and ensuring employees sustain return to work through a fully supported employee experience, rooted in best practice.

What will you do?

Enhances and implements bestinclass and innovative stayatwork and returntowork practices for all medical conditions (with a focus on mental health), to foster an enhanced People Leader and Employee experience.
Primary contact for any escalated or unique returntowork/ accommodation needs, providing direct case consultation to People Leaders and Employees in collaboration with and HRBP's, as well as case management for the most complex situations
Leads a small team of Accommodation Specialists, in an inclusive supportive and flexible work environment that champions the development and wellbeing of others
Shares knowledge of Sun Life policies, resources, and tools to educate Employees, People Leaders and HR partners on accommodation best practices involving both mental and physical health concerns
Identifies barriers and factors that complicate the stayatwork, disability leave, or returntowork processes, understanding the context and any systemic challenges to identify root causes and develop opportunities for improvement
Partners closely with Group Disability (insurance provider) to ensure a seamless consistent Employee journey that optimizes Sun Life programs (i.e. Accommodations, Disability, other types of leaves), through a centralized team
Leverages industry leading knowledge and emerging trends in workplace support, by developing vendor partnerships and processes, so supports are easily accessed and implemented where necessary
Oversees Disability Governance, including partnering with the Group Benefits Account Executive and Group Disability representative (insurance provider), and Benefits and Wellness teams (HR) to ensure disability claims are effectively monitored and managed
Creates, implements, and documents new policies, processes, service standards to ensure Employees are proactively supported
Responsible for outcome measures, that will shape future needs and resourcing with a continuous improvement mindset
Works closely with Senior Consultant, Workplace Mental Health Wellness & Accommodations to build Mental Health Consultation process
Engages with Employee Relations and Legal as required.

What do you need to succeed?

Demonstrated track record of developing and managing positive Client relationships and delivering highquality support through:
Excellent interpersonal and communication skills, being open to listen and seeking to understand
A caring approach, being emotionally invested in the success of others
Creating value by going above and beyond to drive success
Collaborative and creative approaches to problem solving, and the
Ability to leverage a high degree of judgment and discretion in dealing with confidential and sensitive information
Ability to work well independently with multiple tasks and priorities
Comfortable with ambiguity and executing across multiple stakeholders
Demonstrated ability to use expertise and data to measure outcomes and build a strong business case to inform partners and leaders on future state recommendations
Strong presentation skills and comfortable presenting to senior audiences. Proficient in Microsoft Office (Outlook, Word, Access, Excel & PowerPoint)
Ability to clearly define outcomes while empowering the team to own the 'how'
Demonstrate a resilient mindset knowing when to push, when to pivot, when to let go
As this position is posted in several locations, we specify that bilingualism (French, English, both ora