- Supporting various applications in the Client Technology portfolio
- Creating tools for automating monitoring, deployment, and enhancing DevOps and CI/CD capabilities
- Coordinating disaster recovery planning and execution, updating internal configuration management and risk systems
- Providing user-facing front office production support for local and remote users across different platforms
- Managing releases, coordinating bugs/enhancements with internal development and external vendors
- Collaborating with the CTB team for agile-based development
- Engaging with technical partners and stakeholders to ensure production environment stability
- Utilizing strong written and verbal communication skills, including documentation creation in Confluence runbooks
- Rotational weekend release work and checks
- 3-5 years' experience in a production support role at a Capital Markets organization
- Demonstrated expertise in ITIL Incident Management, Problem Management, and Change Management
- Proficiency in RHEL Unix/Linux/Windows environments and basic scripting languages (Bash, Python, PowerShell, batch)
- Familiarity with MS SQL/Sybase or another relational database, skilled in writing DB statements
- Experience with BMC Control M or similar batch scheduling platforms
- Diligent approach to documenting processes, issues, and user stories using Confluence and Jira
- Knowledge of BI tools such as Tableau, QlikView
- Experience in proactive application monitoring using tools like ITRS Geneos, AppDynamics, Dynatrace
- Familiarity with CI/CD pipeline automation tools (GitHub, Nexus, RLM, Ansible, Elastic, Logstash, Kibana, Jenkins, etc.)
- Hands-on exposure to MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Datalake, Docker, Kubernetes, and more
- Comprehensive Total Rewards Program, competitive compensation, bonuses, and flexible benefits
- Supportive leaders who foster your development through coaching and growth opportunities
- Dynamic, collaborative, and high-performing team environment
- World-class training program in financial services
- Flexible work/life balance options
- Applications Support
- Capacity Management
- Computer Operations
- Customer Service
- DevOps
- Disaster Recovery (DR)
- Enterprise Application Delivery
- Group Problem Solving
- Information Technology (IT) Infrastructure
- Interpersonal Relationships
- Production Support
- Standard Operating Procedure (SOP)
- System and Console Operations
- System Applications
- Systems Software
- Technical Support
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Application Support Analyst - Toronto, Canada - Royal Bank of Canada>
Description
Job Summary
Job Description
The Production & Risk Service group is seeking an Application Support Analyst to contribute to the operations of a set of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable yet expanding business at a major North American Bank.
The overall responsibilities of the group include:
What will you be responsible for?
What are the key requirements for success?
Must Have
Nice to Have
What's in it for you?
We embrace challenges, foster progressive thinking, and work collaboratively to provide trusted advice for our clients' success. We prioritize personal growth, making an impact in our communities, and achieving mutual success.
Job Skills
Additional Job Details
Address:
90 WESTERN PKY:BEDFORDCity:
BEDFORDCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Capital MarketsJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we value diversity and inclusion as drivers of innovation and growth. We are dedicated to fostering an inclusive and equitable workplace where employees can bring their authentic selves. We are actively addressing issues of inequity and systemic bias to support our diverse talent, clients, and communities.
We are committed to providing an inclusive candidate experience for individuals with diverse abilities. Please inform us if you require any accommodations during the recruitment process.
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