- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to $400 back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back
- Strategically collaborate with the Director level
- Provides, maintains, and monitors Manager authority levels
- Ensure workload is evenly distributed amongst the Managers
- Lead Manager team huddles
- Conduct MOR meeting with Manager Direct Reports
- Work with Managers on their Performance Assessment Plans
- Salary planning with Managers for their Direct Reports
- Manages and resolves escalated customer communications, concerns, conflicts, or issues that fall within the authority level between the Manager and Director
- Reviews analysis of key metrics and operational reports from Finance, Corporate Risk and Delivery teams and initiate plans to improve claims processes and the customer experience
- Reviews Quality Assurance results and ensure proper feedback and coaching is provided to the Claims Advisors through Managers' weekly huddles and oneonones
- Collaborates with key stakeholders to define, develop, and implement recommendations for operational, loss cost, and/or expense reduction improvements
- Leads discussions with their direct reports and teams to implement change management initiatives while working closely with their Director to ensure consistency in messaging
- Releases cheque holds that fall between the Manager and Director authority level
- Participates at industry committees, as required
- 57 years Casualtyrelated claim experience
- 57 years people management experience within Claims
- Advanced knowledge of: Insurance policy, coverage, and regulation in Ontario, New Brunswick, Nova Scotia, and Alberta Accident Benefits; Legal compliance standards and alternative dispute resolution practices; Reserving practices, standard processes, and procedures; Claims systems and data tools to reconcile, manipulate and recognize trends
- Strong performance management capabilities
- Conflict management and problem resolution skills in managing internal and external customer relationships
- Proficient in preparing detailed reporting and verbally communicating operational tactics and results to senior leadership
- Workforce management skills
- University Degree/College Diploma
- Continuous Improvement and process design experience
- Knowledge of AllDocs and SmartSimple
- CIP or working towards CIP designation
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Senior Manager, National Accident Benefits Urgent Search - Canada - Allstate Canada
Description
Who is Allstate:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life.
The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture.
Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.
Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands" promise.Role Designation:
Home Based
Benefits to Joining Allstate:
Job Description:
Our team is growing, and we are actively looking to hire a Senior Manager - National Accident Benefits.??The Senior Manager is responsible for designing, developing, and implementing projects and initiatives within their assigned discipline?that align with Claims strategic direction and support Corporate strategic goals.?The Senior Manager is responsible for supporting the Director in leading Managers and direct reports in Accident Benefits and overseeing the day-to-day operations of the department.
Accountabilities:
People Management
Qualifications:
Bonus qualification:
