Jobs

    Guest Services Desk Agent - Canada - Panoramaresort

    Panoramaresort
    Panoramaresort Canada

    2 weeks ago

    Default job background
    Description

    Tuesday, April 9, 2024

    Description:

    As a Guest Services Desk Agent, you will be responsible for all concession sales, activities, season's passes, and lift tickets. In this multi-faceted role, you will actively provide guest information regarding Panorama Mountain Resort - events, services, facilities and assist guests in booking winter activities. You have lots of energy and are more than happy to help as needed within with the Guest Service Department.

    Essential Functions:

    • Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
    • Open & closing procedures of the Guest Services Desk
    • Book concessions, activities and special events for Panorama guests.
    • Process season's passes and daily lift ticket sales and adjustments.
    • Provide ongoing communication between shifts, with supervisors and with concessions. Ensure all methods of communication are correct and updated regularly.
    • Accountable for dept. area daily maintenance of grounds, equipment & amenities
    • Help out as needed with tasks within the Guest Services dept.

    Experience/Requirements:

    • Three years previous front desk, customer service desk experience.
    • Post-secondary College/University, in relation to recreation or business hospitality preferred.
    • Administrative experience in systems set up preferred.
    • Experience in guest relations and cash handling a must.
    • Intermediate to advanced computer skills in relation to Point of Sale systems, Resort ticketing program (RTP) and Microsoft applications.
    • Able to work evening and weekends as required.
    • Panorama Mountain Village, 2030 SUMMIT DRIVE, PANORAMA, British Columbia, Canada
    #J-18808-Ljbffr
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