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    Front Desk Agent - Canada - Clarion Pointe Hotels

    Clarion Pointe Hotels
    Clarion Pointe Hotels Canada

    1 week ago

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    Description
    Clarion Pointe Hotels.


    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

    Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

    If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

    Ultimately, you will help create a pleasant and memorable stay for our guests.

    Responsibilities

    Perform all check-in and check-out tasks

    Manage online and phone reservations

    Inform customers about payment methods and verify their credit card data

    Register guests collecting necessary information (like contact details and exact dates of their stay)

    Welcome guests upon their arrival and assign rooms

    Provide information about our hotel, available rooms, rates and amenities

    Respond to clients' complaints in a timely and professional manner

    Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

    Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

    Upsell additional facilities and services, when appropriate

    Maintain updated records of bookings and payments

    Skills

    Work experience as a Hotel Front Desk Agent, Receptionist or similar role

    Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS

    Understanding of how travel planning websites operate, like Booking and TripAdvisor

    Customer service attitude

    Excellent communication and organizational skills

    Degree in hotel management is a plus
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