Cns Technical Services Manager - Vancouver, Canada - NAV Canada

NAV Canada

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Posting Title

CNS Technical Services Manager

Job Category

Systems Engineering

Language Requirements

English / Anglais

Posting End Date

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l'expérience

Job Summary

Reporting to the Technical Services Manager, the CNS Technical Services Manager is responsible for ensuring that all facets of the CNS organization contribute to air transportation safety.

The CNS Technical Services Manager is accountable for system integrity and operation, project implementation, a quality control program, training, certification, facilities, human and financial resources.

Job Description:

What NAV CANADA offers you:

Challenging, teamoriented work environment
Competitive compensation and flexible benefits
Defined benefit pension plan
Opportunities for growth and development
Flexible work arrangements
Diverse and inclusive workforce

In this role you will:
Key Accountabilities

People Leadership

Leads a team of employees by creating a collaborative and positive work environment that provides its employees direction, regular communication, development opportunities, and a commitment to a common vision and shared values.
Coaches, mentors, and develops employees to create a high performing and highly engaged team of professionals.
Plans and manages the activities of employees, including the responsibility for hiring, resource allocation, prioritization, staff development, performance management, leave and overtime authorization, and disciplinary action, as required.
Directs the daytoday activities by establishing the work unit's strategies, business goals, performance indicators and objectives, priorities, work plans, milestone deliverables, financial and resource plans
Completes regular performance conversations and assessments of their team and establishes developmental assignments and training strategies to continually advance the team.
Ensures the teams provide agreed to service levels for performance, reliability, availability, and maintenance
Ensures that all employees have current competencies in order to comply with regulatory requirements
Works with their Manager and Labour Relations to address performance or behaviour that may require discipline which involves all variety of scenarios from verbal to written warnings, suspensions or ultimately dismissal.

Relationship Management

Develops and maintains strong relationships within the FIR, advocating for an engaged and motivated workforce, building skills to leverage capabilities of diverse groups of individuals, and maintaining a collaborative working environment and effective employee relations.
Works effectively and in a highly collaborative fashion with local FIR management, peers in other FIR's and national ANS technology to deliver services, influence change and build support for initiatives
Develops and maintains close and mutually beneficial relationships with key internal stakeholders and union representatives.
Partners with key stakeholders and collaborates with other business units, users, and customers in order to proactively monitor and respond to customer needs and enhance efficiencies, and implement technologies to contribute to resource and service improvements

Technology Management

Ensures CNS technology equipment and materials are available, reliable, accurate and properly maintained.
Manages CNS systems operations by

- analyzing electronic system performance;
- monitoring and evaluating the maintenance program;
- developing tactical and strategic plans to improve system performance;
- analyzing and adjusting to workload and staffing requirements, developing schedules, assigning maintenance responsibility and tracking progress;
- monitoring, evaluating and adjusting work processes using risk management principles;

Manages the introduction of CNS systems and enhancements within the FIR by
Responsible for triaging MR requests within the FIR
Coordinate the introduction of Operational Readiness Deployments in the FIR in collaborations with National ANS Technology teams
Manages the Quality Control Program to ensure compliance to CARS (regulated by Transport Canada), International Standards Organization (ISO) and Integrated Quality Assurance (IQA) by participating in audits and site inspections, responding to audit reports, providing follow up, and assessing customer requirements
Identifies, develops, implements and continually refines strategies, metrics, practices and procedures for the management and reporting of technology and process performance.
Ensures that all activities of the function align to corporate policy, standards, procedures, guidelines, and directives
Establishes and conducts regular management review of goals, objectives, performance indicators and compliance with technology and initiatives
Partners with local FIR management and national ANS Technology to establish and maintain a ro