Ia Support Analyst - Toronto, Canada - Canadian Tire Corporation

Canadian Tire Corporation

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What you'll do

Identification of root cause analysis and resolution of incidents reported by the monitoring systems and end users. Analyze data inaccuracies and work with IT team members and business stakeholders to correct the data.
Maintain documentation and provide knowledge transfer for other system support analysts. Prepare and facilitate training sessions where required. Evaluate gaps in process and operational support documentation and implement plan to address the missing information.
Act as incident and problem coordinator where required. Facilitate regular meetings and working sessions with IT team members and different business units to address on going issues that require further understanding or analysis.

What you bring

Diploma or degree from an accredited technical institution in computer technologies.
ITIL Version 2 or 3 certification.
Minimum of 35 years in a retail environment and 510 year in an IT environment.
Strong understanding of database environments (Oracle, SQL) with the ability to read, write and execute SQL statements/scripts.
Excellent analytical skills and understanding of common business analysis practices.
Ability to learn new concepts in a short timeframes and share knowledge between team members.
Ability to compile ideas into a formal presentation and deliver to a group of individuals at all levels of the organization.
Ability to create and deliver training sessions.
Strong commitment to creating and maintaining documentation.
Ability to work in a team oriented, fast paced and energetic environment with a drive to meet and exceed expectations.
Ability to work on multiple projects/tasks while maintaining strict project timelines to deliver results.
Exceptional written and verbal communication skills.
Bilingual (English/French) is an asset.

Technologies

TIBCO
IIB 7/10
MQ(Admin)

DataStage 8/

CDC
MessageWay
MoveIt
Diyotta
Atacama
DataPower
ESP

PL1/JCL

C++
AIX (Admin)
NGINX
EDW / EDL
ORACLE/pSQL
Netezza

We are looking for individuals who can:

Build Trust and Credibility by consistently adhering to the organization's business principles and values. Is seen as direct, truthful, and trustworthy by co-workers, vendors, and customers.
Commit to results by taking personal responsibility for achieving mutually agreed upon individual/team objectives.
Demonstrate a desire to help and serve internal/external customers to meet their needs. Is proactive, responsive, and focused on discovering, anticipating, and exceeding the customer's needs.
Work collaboratively and cooperatively with others to achieve shared goals and objectives. Considers the wider team, function, banner or the organization and takes action or makes decisions which support the success of those groups.

We value flexibility.

We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes.

Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-GS1

About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.

We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.

We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.

As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.

Join us in helping to make life in Canada better through living and working our Core Values:

we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.

It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.

We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.

We are united in our purpose of being here to help make life