- Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience
- Offer products and services to our customers solidifying their relationship with us, driving sales and business goals
- Conduct primarily outbound calls to our customers, offering guidance and assistance in order to help satisfy the delinquency of accounts
- Review individual credit card transactions which are identified to be at risk for fraud losses and initiate appropriate actions to mitigate losses to the organization, while ensuring customer account(s) and personal information are managed in a professional and confidential manner
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Bilingual Call Center Representative - Ontario, Canada - Canadian Tire Corporation
Description
Bilingual Call Center Representative - (French/English)
Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they've come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.
At Canadian Tire we work flexibility embracing 'Hybrid' whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.
This role is open to applicants residing in Ontario. Bilingual positions have the option of working in-office or remotely .
What you'll do
Roles we are currently sourcing for:
Customer Relationship Representatives:
Credit Services Representatives:
Fraud Monitoring Representatives:
À propos de nous
Chez Services Canadian Tire Limitée/Banque Canadian Tire, il est de notre mandat de continuer à créer des solutions financières novatrices et avantageuses pour nos clients. Notre gamme croissante d'articles et de services témoigne de la contribution dynamique de nos employés et notre succès repose sur une vision forte, des clients fidèles et notre capacité à constituer des équipes qui reflètent la diversité des clients et des communautés dans lesquelles nous vivons et travaillons. Joignez-vous à nous, il y a une place pour vous ici
Notre engagement envers la diversité, l'inclusion et l'appartenance
Nous nous engageons à favoriser un environnement où le sentiment d'appartenance est florissant et où la diversité, l'inclusion et l'équité font partie intégrante de tout ce que nous faisons. Nous croyons en la création d'une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l'âge, de la capacité perçue, de la langue parlée, de l'orientation sexuelle et de l'identité de chacun. Nous sommes unis dans notre objectif d'être ici pour contribuer à améliorer la vie au Canada.
Accommodements
Nous tenons fermement à notre valeur fondamentale d'inclusion. Nous accueillons et encourageons les candidats issus de groupes en quête d'équité, comme les personnes racisées, les Autochtones, les membres de la communauté 2SLGBTQIA+, les femmes, les personnes handicapées et autres. Si vous avez besoin d'accommodements pour postuler à ce poste ou lors de l'entrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour répondre à vos besoins.
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