Director, Member Services and Innovation - Toronto, Canada - CIRO / OCRI

CIRO / OCRI

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Director, Member Services and Innovation

Department:

Member Services and Innovation**
Location:Toronto**
Status:Permanent Full-time (Hybrid)**R eporting to the VP, Member Services and Innovation, the Director, Member Services and Innovation is responsible for the development and execution of CIRO's initiatives to support transformation and innovation in the Canadian investment industry and assist CIRO and member firms in identifying and managing emerging risks and trends.

The Director is also responsible for member engagement and ensuring that membership related matters are dealt with efficiently and appropriately.

Ke
y Responsibilities:

Leadership and team management
Manage a team of 45 direct reports, providing guidance, mentoring, and fostering a collaborative and innovative work environment.
Manage the daytoday activities, workflow and projects of the Member Services and Innovation team
Supervise staff's compliance with departmental policies and procedures, KPIs, security protocols, code of conduct
Collaborate with crossfunctional teams to understand business needs, to streamline communication, and translate them into solutions and innovations
Keep up to date with CIRO Rules, industry processes, evidence and securities laws
Member Services
Oversee and lead the Member Services team responsible for handling calls and inquiries, ensuring a high standard of responsiveness and efficiency
Develop and execute industry engagement plans, and establish and maintain effective communication channels with members to address their needs and concerns
Develop and coordinate member education initiatives
Develop and manage solutions, in collaboration with various departments, to enhance the collection, reporting, and tracking of organizationwide membership data and decisions impacting members
Plan and implement CIRO conferences and events
Innovation
Develop and execute CIRO's Innovation mandate, projects, and annual priorities, working with internal and external stakeholders
Evaluate existing and emerging risks and issues impacting Members, investors and the capital markets, and provide solutions to help address these risks
Perform research and analysis on new areas of potential industry innovation, as well as relevant regulatory and industry developments and transformation, to understand impact and risks
Stay abreast of industry trends and best practices and evaluate impact on CIRO and members

Education and Experience:

Minimum of 10 years relevant work experience in investment regulation including strategic development and management of organizationwide regulatory initiatives
Strong expertise and experience in financial services and investments, with understanding of the complex and broad issues faced by the organization and industry
Experience in compliance, operational or other related investment industry experience
Demonstrated success in managing and leading teams
Experience in managing transformational programs and projects to meet complex, multiyear objectives
University degree. Master's degree or MBA preferred. Professional designation, an asset.
Other relevant industry and/or management courses (e.g. the Canadian Securities Course, the Conduct and Practices Handbook Course and/or the Branch Managers Course (preferable), Chief Financial Officers or the Chief Compliance Officers Qualifying Exam)

Ke
y Skills and Competencies:

Excellent communication and interpersonal skills to collaborate and engage effectively with various stakeholders at all levels
Strong project management skills with a track record of successful project delivery
Working knowledge of IT infrastructure, systems architecture, and emerging technologies
Ability to thrive in a fastpaced, constantly changing environment, and manage multiple competing priorities
Ability to lead and motivate a team, fostering a positive and collaborative work environment
Strong problemsolving and criticalthinking skills to comprehend and resolve complex issues

CIRO is committed to employment practices that are inclusive and accessible. Accommodations for individuals with disabilities are available. Should you require accommodation, please contact Human Resources.

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