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    Data Analyst, Product Analytics - Toronto, Canada - Thomson Reuters

    Thomson Reuters
    Thomson Reuters Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    About the Role

    In this opportunity as a Data Analyst - Product Analytics, you will be responsible for:

  • Implementation: Partner with senior analysts to establish measurement plans and then work with developers/platform architects to deploy relevant product analytics solutions (like Pendo) and ensure the right metrics, journeys, and events are captured in-product
  • Center of Excellence: Partner with product teams to define and maintain support processes
  • Improve Product: Use product analytics/data to recognize patterns and trends to understand user behavior and identify improvement opportunities
  • BI/Reporting: Partner with BI teams and other analysts to build dashboards and reports, including baselines and trends for page performance, feature usage, and customer segments
  • Thought Leadership: Demonstrate thought leadership by leveraging analyses to understand products, derive insights, run experiments, and deliver business and customer outcomes

    • About You

    You're a fit for the role of Data Analyst - Product Analytics if your background includes:

  • 2-4 years of hands-on product analytics experience with exposure to agile/scrum processes, product backlog grooming, etc.
  • 2+ years of experience using SQL; building and documenting queries for consistent team use.
  • 2+ years of building data visualizations with products like Tableau, MS Power BI, or similar.
  • 2+ years of experience driving data-driven decision-making within product teams going beyond report generation to deliver insights. Experience with analyses such as customer journey mapping, audience profiling/segmentation, cohort analysis, tag management, and A/B testing.
  • Demonstrated experience using statistical packages within Python/R to analyze structured and unstructured datasets and deliver insights on product usage and performance.
  • Exposure to product analytics tools such as Pendo, Amplitude, Adobe Analytics, and Google Analytics is an asset.
  • Building and maintaining support processes. Jira, MS Azure Dev Ops, and MS SharePoint experience is an asset.
  • Strong communication skills, including experience in supporting and communicating data-driven analyses to various departments and stakeholders.
  • Legal Tech subscription products experience is an asset.

    • What's in it For You?
    You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

    Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

    Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

    Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

    Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

    Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

    Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

    #LI-SS

    Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

    We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

    Accessibility

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

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