Jobs
>
Laval

    Client Manager, Bioanalytical Services - Laval, Canada - Altasciences

    Altasciences
    Altasciences Laval, Canada

    1 week ago

    Default job background
    Description

    Client Manager, Bioanalytical Services

    Laval, QC, Canada Req #4389 Monday, March 4, 2024

    Your New Company
    At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences. We are better together and together We Are Altasciences.

    About The Role

    The Client Manager (CM) - Bioanalytical Services is responsible for managing accounts of existing clients for the issuance and maintenance of study related contracts and their associated terms with clients/vendors. The CM collaborates with lab operations, internal legal and financial teams as needed. The CM monitors returning customers' accounts and proposals/contracts on a regular basis, including management of quote, contracts, and cost recovery associated with BioAnalytical project deliverables. Through their activities, the CM directly contributes to the increase of client retention rates, drives customer loyalty and generation of repeat business.

    What You'll Do Here:

  • Promptly respond to internal and external stakeholder requests.
  • The CM understands the quotation process and is responsible for ensuring that BioAnalytical proposals are correctly reflected in study related contract and any change control is communicated to the client.
  • Responsible for drafting, reviewing and submitting for electronic signature all study Contract, Change Orders, and other legal documents in a timely fashion and according to Altasciences established KPIs.
  • Review timelines upon award with BioAnalytical leads to ensure appropriate template/milestone is being applied.
  • The CM is responsible for the presentation, tracking and follow up of Change Orders (out of scope, overbudget, study reconciliation) to clients. In this scope, they may update the quotation to reflect the changes and will be required to track the Change Orders through internal software.
  • Coordinate contracts with third party vendors, if needed.
  • Ensure third party Data Transfers are coordinated with client and client vendors.
  • Coordinate receipt of client provided reference material, reagents, matrices with internal and external stakeholders.
  • Track Key Performance Indicators to ensure deliverables are completed on time.
  • Maintain data in respective systems to ensure weekly reports are up to date (Front End, Pass-through Report, BID, SF opportunity Report, Sample Disposition, etc).
  • Sending the Sample Disposition Form to Clients for clinical samples or archived/stored non-clinical samples.
  • Monitor Client invoice payment status with Account Receivables and escalate if needed.
  • Act as a BD back-up on BioAnalytical Quote generation, if needed.
  • Host and/or Participate in Client visits, as required.
  • Other supporting tasks, as needed.

    • What You'll Need to Succeed:

  • Background in BioAnalytical Services.
  • Good knowledge of Microsoft Office Suite (Outlook, Word, Excel, PPT).
  • Ease in taking meeting minutes.
  • Client services approach and mindset (internal and external).
  • Experience working with a CRM (Salesforce ideally).
  • Ability to work well with others.
  • Ability to work in a fast-paced environment.
  • Strong work ethics.
  • Excellent communication and negotiation skills.
  • Problem solving and risk mitigation skills.
  • Diplomatic leadership.
  • Team Player.
  • Attention to details.

    • #LI-MB1

    MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH
  • Altasciences

    Scientific Reviewer, Bioanalytical Services

    14 hours ago

    Altasciences Laval, Canada

    Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact ...

  • Altasciences

    Scientific Reviewer, Bioanalytical Services

    1 week ago

    Altasciences Laval, Canada

    Your New Company · At Altasciences we allmove in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact ...

  • Altasciences

    Scientific Reviewer, Bioanalytical Services

    1 week ago

    Altasciences Laval, Canada

    Scientific Reviewer, Bioanalytical Services · Laval, QC, Canada Req #4645 Monday, May 13, 2024 Your New Company · At Altasciences we allmove in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who ne ...

  • Altasciences

    Scientist, Flow Cytometry and Cell Based Assays

    6 days ago

    Altasciences Laval, Canada

    Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact ...

  • Altasciences

    Research Scientist

    14 hours ago

    Altasciences Laval, Canada

    Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact ...

  • Altasciences

    Scientist, Flow Cytometry and Cell Based Assays

    1 week ago

    Altasciences Laval, Canada

    Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact ...

  • Altasciences

    Immunogenicity Scientist

    4 days ago

    Altasciences Laval, Canada

    Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact ...

  • Altasciences

    Oligonucleotide Scientist

    1 week ago

    Altasciences Laval, Canada

    Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact ...

  • IQVIA

    Réviseur Du Contrôle Qualité

    1 week ago

    IQVIA Laval, Canada

    Réviseur du contrôle qualité (CQ) applique une expérience en contrôle de la qualité et une connaissance approfondie de l'examen des processus à des solutions pratiques de qualité pour l'organisation. Réviseur du contrôle qualité (CQ) évalue, surveille et recommande systématiqueme ...

  • Novasyte

    Réviseur Du Contrôle Qualité

    1 week ago

    Novasyte Laval, Canada

    Réviseur du contrôle qualité (CQ) applique une expérience en contrôle de la qualité et une connaissance approfondie de l'examen des processus à des solutions pratiques de qualité pour l'organisation. Réviseur du contrôle qualité (CQ) évalue, surveille et recommande systématiqueme ...

  • Keyrus Life Science North America

    Clinical Research Associate Specialized In

    1 week ago

    Keyrus Life Science North America Montréal, Canada

    Keyrus Life Science (KLS), is a full-service Contract Research Organization (CRO) providing biopharmaceutical and medical devices industries with a broad range of clinical research services from early to late-stage clinical development, including project management, clinical moni ...

  • ITR Laboratoires Canada Inc

    Scientist- Bioanalysis

    4 days ago

    ITR Laboratoires Canada Inc Baie-d'urfe, Canada

    At ITR Laboratories Canada INC · Our Mission is to bring new medicines to the world which relieve patients suffering from serious diseases. · ITR Laboratories Canada has been servicing the pharmaceutical and biotechnology industries for over 30 years and has established itself as ...

  • ITR Laboratoires Canada Inc

    Scientist- Analytical Department

    6 days ago

    ITR Laboratoires Canada Inc Baie-d'urfe, Canada

    At ITR Laboratories Canada INC · Our Mission is to bring new medicines to the world which relieve patients suffering from serious diseases. · ITR Laboratories Canada has been servicing the pharmaceutical and biotechnology industries for over 30 years and has established itself as ...

  • Altasciences

    Client Services Manager Contract

    2 weeks ago

    Altasciences Laval, QC, Canada

    At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, ...

  • Altasciences

    Scientist, Flow Cytometry and Cell Based Assays

    1 week ago

    Altasciences Laval, QC, Canada

    Scientist, Flow Cytometry and Cell Based Assays · Laval, QC, Canada · Req #3790 · Tuesday, April 16, 2024 · Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to p ...

  • Altasciences

    Scientist in Development

    1 week ago

    Altasciences Laval, QC, Canada

    At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, ...

  • Altasciences

    Scientist, Flow Cytometry and Cell Based Assays

    1 week ago

    Altasciences Laval, QC, Canada

    Scientist, Flow Cytometry and Cell Based Assays · Tuesday, April 16, 2024 · Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.No matter yo ...

  • Altasciences

    Scientist - Chemistry Lab

    2 weeks ago

    Altasciences Laval, QC, Canada

    At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, ...

  • Altasciences

    Scientist, Flow Cytometry and Cell Based Assays

    1 week ago

    Altasciences Laval, Canada

    Scientist, Flow Cytometry and Cell Based Assays · Laval, QC, Canada Req #3790 Tuesday, April 16, 2024 Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to peopl ...

  • Altasciences

    Scientist, ADA, immunogenicity

    3 days ago

    Altasciences Laval, Canada

    Scientist, ADA, immunogenicity · Laval, QC, Canada Req #3307 Friday, April 12, 2024 Your New Company · At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. N ...