Night Manager - Canada - Accor Hotels

Description

• Schedule__ Full-Time
• Type__ Permanent
• RAFFLES
• Category__ Rooms

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London, United Kingdom

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The Raffles name is synonymous with luxury, glamour and extraordinary adventure.Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffleswith one of the world's most historic addresses.

This fine Grade II* Edwardian building has beentransformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, thelatest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom andevent space. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Specifically, as the Night Manager, your responsibility's will include:

• To assist the Front Office Manager in efficiently managing the department according to established team goals and standard operating procedures.
• Ensure that a thorough understanding of the companies cashiering and night audit procedures are maintained and implemented across the operation.
• Ensuring that the team are providing a professional and courteous service to our guests, whilst maintaining LQA standards across the Front Office and Switchboard.
• Taking, recording and resolving guest complaints, inquiries or concerns in a courteous and efficient manner. Ensuring that appropriate follow through is made and ensuring that problems are resolved and expectations are exceeded.
• Supervision of all overnight front of house operations, ensuring their nightly tasks are carried out with a high level of efficiently and professionalism.
• Additional responsibilities as assigned in absence of the line manager or Front Office Manager.
• Performance of additional duties as required or assigned including working in different departments than usually assigned.

What are we looking for?

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
• Strong problem-solving skills and the ability to make key operational decisions under the guidance of the hotels standard operating procedures.
• A wiliness and eagerness to contribute towards setting up pre-opening standards and objectives in line with the broader Raffles vision.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• Well developed technical and computer skills.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• You will be offered a competitive salary.
• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years.
• Staff meals whist on duty.
• Employee assistance program, including virtual GP and financial advice.
• We offer Life Assurance to all our colleagues.
• Enhanced maternity, paternity and adoption pay.
• Free dry cleaning for uniform.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that's a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor's extensive brand portfolio.

What are the Raffles Values?

Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.

Discover a world where life pulses with passion

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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