Field Service Technician - Burlington, ON LM A

SITECH Eastern Canada Ltd. is seeking a Field Service Technician to join our dynamic and expanding team. As Canada's leading dealer for TRIMBLE construction technology and LOADRITE onboard industrial scale systems, we specialize in helping civil engineering firms, construction co ...

Job description

SITECH Eastern Canada Ltd. is seeking a Field Service Technician to join our dynamic and expanding team. As Canada's leading dealer for TRIMBLE construction technology and LOADRITE onboard industrial scale systems, we specialize in helping civil engineering firms, construction companies, and aggregate producers optimize their operations. Our team supports customers in leveraging advanced technology across their entire fleet of heavy equipment, production systems, and surveying tools to enhance both productivity and precision. In depth training is continuously provided by senor SITECH colleges and product vendors.

We are looking for a Field Service Tech to cover our 3 areas : Burlington, Kitchener and Mississauga. The candidate can be located anywhere around this area and will be driving to perform his duties in these areas.

Wage:$30.00 -$33.00 negotiable depending on experience.

What we offer:

• Company pension
• Dental care
• Disability insurance
• Employee Assistance Program
• Employee Stock Purchase Plan
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

This position reports directly to the Service Manager. The following summarizes some key elements of the role.

Key Responsibilities:

• Consistently demonstrate safe work practices and environmentally responsible behavior in alignment with SITECH's health and safety policies and initiatives.
• Diagnose, repair, and support 2D and 3D machine control and guidance systems, paving technologies, mobile GPS solutions, payload systems, and all related hardware and software.
• Perform field installations, system troubleshooting, equipment repairs, and provide hands-on training and support to customers on-site.
• Ensure timely follow-up and resolution of service calls, maintaining awareness of open projects to minimize backlog.
• Accurately manage service-related documentation, forms, and paperwork in accordance with company policies and management directives.
• Conduct equipment inspections at job sites to assess condition and functionality.
• Order necessary parts promptly to avoid delays in service delivery.
• Navigate efficiently throughout the region, adapting to various traffic conditions.
• Deliver exceptional customer service in a fast-paced environment.
• Be flexible with on-call schedules and willing to work in all weather conditions.
• Maintain a clean, organized, and well-serviced company vehicle.
• Perform additional duties as assigned by management.

Key Qualifications:

• Skilled technician with proven ability to diagnose issues, perform failure analysis, and repair a wide range of construction equipment.
• Proficient in the use of hand tools, power tools, and fabrication equipment.
• Hands-on experience working with heavy construction and aggregate machinery.
• Familiar with construction and aggregate site operations, consistently adhering to site-specific safety protocols.
• Efficiently complete installation and repair tasks as outlined in work orders, meeting company standards and training requirements.
• Capable of working independently and collaboratively within a team environment.
• Strong communication and interpersonal skills.
• Excellent time management and organizational abilities.
• Operate and maintain shop equipment to ensure a clean, safe, and organized workspace.
• Possess a clean driving record.
• Flexible and adaptable to varying work schedules and weather conditions.
• Committed to delivering high-quality service and maintaining positive customer relationships.

Key Skills:

• Time management
• Organizational skills
• Construction
• Communication skills
• Aggregate Production
• Heavy Equipment
• Technology
• Computer Skills
• Decision making skills
• Team skills
• Independent work skills
• Safety awareness

Our Commitment to Inclusion

SITECH Eastern Canada is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, SITECH Eastern Canada provides accessibility accommodations during the recruitment process. Should you require any accommodations, please let us know, and we will work with you to meet your needs.

Artificial Intelligence (AI)

Use of Artificial Intelligence- By Recruiters & Hiring Managers

At Battlefield, people are at the centre of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks) AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters, and all hiring decisions are made by people who bring judgment, care, and expertise to each match. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.

Use of Artificial Intelligence- By Candidates

We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so that we can make the best possible match between you and the organizations we serve.