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    English / French Customer Service Representative - Remote - Montréal, QC, Canada - National Bank

    National Bank
    National Bank Montréal, QC, Canada

    8 hours ago

    National Bank background
    Full time
    Description
    Attendance On-Site Job Number 15801

    Category Support Status:
    Permanent City Montréal State Québec Type of

    Contract Permanent Country Canada Schedule:

    Full-Time Full Time / Part Time? Full-Time Posting date 01-May-2024 Location: , Area of Interest: Advisory services, Call centres As a Customer Service Agent for our Montréal's call centres, you'll support clients with their banking needs and help them use our electronic solutions.

    You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service.50/hour with two salary increases projected in the first year.

    Evening and weekend premiums may apply. Help clients use our banking applications

    • Advise and offer transaction or credit solutions
    • Refer clients with specialized needs to your colleagues
    • Collaborate and share knowledge with your colleaguesThe Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. You'll be surrounded by experts, trainers and managers who will help and guide you in your role. Learning and developmentYou will begin with a seven-week on-the-job training. You'll be able to experience the call centre environment and get to know your colleagues.
    Your on-the-job training will focus on learning how to help clients over the phone.

    You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

    Prerequisites

    • High school diploma
    • Customer service experience
    • Promote the values of partnership, empowerment and agility
    • Eagerness to develop your skills #CCSM#sac

    Bm Languages:

    Language: FrenchLanguage: English Reason to require this language: you will need to serve clients who speak a language other than French regularly.

    Skills Press space or enter keys to toggle section visibility Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Multitasking Resiliency Stress Management Teamwork Your benefits Press space or enter keys to toggle section visibility In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

    Health and wellness program, including many optionsFlexible group insuranceGenerous pension planEmployee Share Ownership PlanEmployee and Family Assistance ProgramPreferential banking servicesOpportunities to get involved in community initiativesTelemedicine serviceVirtual sleep clinic These are a few of the benefits available to you.

    Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

    Press space or enter keys to toggle section visibility We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.

    Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal
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