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    Manager, Client Services - Mississauga, Canada - Spectrum Health Care

    Spectrum Health Care
    Spectrum Health Care Mississauga, Canada

    2 hours ago

    Default job background
    Full time
    Description
    • Motivates, directs and coaches staff to ensure quality care to all clients.
    • Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managed
    • Ensures effective resolution of customer complaints to increase satisfaction and maintain customer loyalty
    • Oversees staffing and the preparation of monthly schedules for Client Service Coordinators
    • Oversees the hiring, training and orientation for Client Service Coordinators
    • Attends and facilitates meetings as required both internal and external.
    • Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
    • Organizes & evaluate workflows for the coordination team. Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
    • Communicates serious service quality issues to the Regional Director/Manager for intervention and resolution where appropriate
    • Supports the Regional Director/Manager with projects and day to day operations as required
    Qualifications
    • Minimum 5 years experience in the health care industry with experience in home care
    • Registered health care professional an asset
    • Post-secondary education or equivalent work experience
    • 2+ years' people management experience
    • Demonstrated commitment to the delivery of customer service excellence
    • Ability to manage and improve core business processes
    • Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
    • Strong computer skills (including ability to learn proprietary software and prepare reports in Excel)
    Additional Information

    Spectrum Health Care is proud to be recognized as one of Canada's leading Companies. An accolade that acknowledges exceptional companies throughout Canada for their consistent growth, strategic prowess, innovative practices, distinctive culture, unwavering dedication, and exceptional leadership.

    We appreciate all applicants, however, only those selected for interviews will be contacted.

    In alignment with the Accessibility for Ontarians with Disabilities Act 2005, we offer support for accommodations during the recruitment process upon request.

    If accommodation due to disability is needed throughout the recruitment process, please reach out to Human Resources for support.

    Going beyond, Spectrum Health Care is dedicated to nurturing, fostering, and constructing a culture of diversity, equity, and inclusion in our establishment. Our aim is to allure, engage, and nurture a workforce that mirrors the varied communities we serve, recognizing that a diverse workforce is vital for our organization's advancement and triumph.

    Company Description

    Your satisfaction and welfare take precedence at Spectrum. We present competitive remuneration, sick leave benefits, RRSP matching, and much more

    We are in search of a Manager, Client Care Services to assist our Peel branch. This role will be located within our Mississauga office.

    Operating under the supervision of the Regional Manager, the Manager, Client Care Services is in charge of the Client Care Coordinators, overseeing patient schedule coordination, and ensuring the general efficiency of service provision for government-funded and private patient programs. The Manager, Client Services manages challenging situations concerning patient care and schedules, aids in handling employee issues, puts into practice and oversees scheduling methodologies including monitoring and reporting key performance indicators like missed care and referral acceptance, and handling day-to-day operations of the coordination unit.

    At Spectrum Health Care, our mission is to redefine home care for clients and families, providing necessary products and services whenever care is needed, delivered by the most competent and compassionate personnel.

    Our employees are the foundation of our organization. By becoming part of Spectrum Health Care, you will integrate one of Canada's premier Companies and play a significant role as a dedicated member among a group of highly adept healthcare professionals.

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