Service Desk Manager - Toronto
1 month ago
Job summary
Bold ideas need dependable infrastructure and people who can build and maintain it at Qu where we run sovereign in-country infrastructure data centres cloud and managed services so Canada's builders and innovators can move fast without trading away control Your work will help keep data close to home accelerate teams and scale growth for the builders and dreamers who rely on us We're building for decades backed by InfraRed Capital Partners and Sun Life We're small by design 120 people so your voice carries and your impact shows
+Responsibilities
- The Service Desk Manager is accountable for the end-to-end delivery operational excellence
& value creation of the Service Desk& National Operations Centre NOC at Qu Operating within the Service Management framework this role ensures resilient high-quality services by aligning people processes& technology to business & customer outcomes The manager leads incident request event & major incident management nationally ensuring rapid service restoration proactive monitoring & a customer-centric experience A key focus of this role is building strong relationships with customers understanding their business needs & ensuring service operations consistently deliver measurable value to their operations
Job description
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Access all high-level positions and get the job of your dreams.
Similar jobs
Service Desk Manager
4 weeks ago
Bold ideas need dependable infrastructure and people who can build and maintain it. · At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, · so Canada's builders and innovators can move fast without trading away control. · ...
Front Desk Manager
1 week ago
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. · ...
Manager, Service Desk
1 month ago
We are looking for a Service Desk Manager to lead our IT Service Desk and End User Support team. · Oversee and direct the end-user support and service desk personnel · Establish objectives, SLAs, and KPIs to gauge customer satisfaction and service performance · Collaborate with I ...
Manager, Service Desk
1 week ago
This position oversees and directs end-user support and service desk personnel to ensure daily shift coverage is planned and scheduled Conduct weekly huddles with team leaders Perform weekly audits of tickets per agent for quality review Review and update team performance matrix ...
Deal Desk Manager
1 month ago
We are looking to add a team member to support our Deal Desk function and drive our growing GTM function in closing worldwide deals, evaluating deal sizing, leveraging pricing strategy, facilitating contract review and ensuring optimal economics for each opportunity. Reporting to ...
Service Desk Optimization Manager
5 days ago
The Service Desk Optimization Manager is responsible for overseeing the efficient triage and assignment of IT service tickets to ensure timely resolution and adherence to service level objectives. · This role requires a detail-oriented and process-driven individual who can monito ...
Manager, Service Desk
1 month ago
We are looking for a Service Desk Manager to lead our IT Service Desk and End User Support team.You will be responsible for leading, managing, and optimizing the performance of these service and support functions. · ...
Deal Desk Manager
1 week ago
We are looking to expand our team with talented, · driven and collaborative individuals who seek to have a lasting impact.We empower personal injury lawyers and victims to get the justice they deserve through technology · and AI. · Choice of medical dental and vision insurance pl ...
Service Desk Optimization Manager
5 days ago
The Service Desk Optimization Manager oversees the efficient triage and assignment of IT service tickets to ensure timely resolution and adherence to service level objectives. · ...
Service Desk Optimization Manager
5 days ago
+The Service Desk Optimization Manager is responsible for overseeing the efficient triage and assignment of IT service tickets to ensure timely resolution and adherence to service level objectives.+ · ++•Oversee incident ticket workflows for technical support and issue resolution ...
Sourcing Manager, Sourcing Solutions Desk
2 weeks ago
The Manager, Sourcing (Procurement Sourcing Solutions Desk) will influence sourcing decisions and business outcomes, · Negotiate and draft supplier agreements such as Transaction Agreements, SOWs, Evaluation Agreements, · terminations, amendments in support of Procurement and bus ...
The Senior Manager will lead commissions and deal desk operations, shaping revenue operations processes and enabling field teams through data systems and insights. · ...
The Senior Manager, Revenue Strategy and Operations will lead Commissions and Deal Desk operations. · This position will be responsible for shaping and scaling revenue operations processes, enabling the field, and influencing our go-to-market strategy through data, systems, and i ...
Front Desk Manager
1 week ago
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Ensures guest and employee satisfaction and maximizes the financial performance of the department. · ...
Front Desk Manager
1 week ago
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis Ensures guest and employee satisfaction and maximizes the financial performance of the department · ...
Sourcing Manager, Sourcing Solutions Desk
2 weeks ago
The Manager, Sourcing will influence sourcing decisions and business outcomes, help deliver cost savings & cost avoidance efforts where opportunities exist. Negotiate and draft supplier agreements such as Transaction Agreements, SOWs, · Evaluation Agreements, terminations, amendm ...
Sourcing Manager, Sourcing Solutions Desk
2 weeks ago
The Sourcing Manager will influence sourcing decisions and business outcomes by delivering cost savings & cost avoidance efforts where opportunities exist. · As a Manager you will have an outcomes based focused view that will center on providing cost effective sustainable solutio ...
+Amazon's IT Services Support team provides highly-available IT support for Amazon employees worldwide. · + · BASIC QUALIFICATIONS5+ years of developing a team of technical professionals across multiple locations experience+ · ...
Help Desk Manager
1 week ago
We are seeking an IT Manager to take ownership of internal IT operations and support the continued evolution of the company's technology environment. · Diploma or degree in Information Technology or related field · 8+ years of experience in IT support, systems administration, or ...
The Senior Manager, Revenue Strategy and Operations will lead Commissions and Deal Desk operations. · ...