- Collaborate with Data engineers and IT Subject Matter Experts (SMEs) to comprehend source data. Use large datasets to prepare and optimize data for the development of RAG-based chatbot models.
- Develop and implement advanced machine learning models to address sophisticated business challenges, using a variety of algorithms and techniques, with a focus on RAG technology.
- Collaborate closely with partners to gather requirements, design data models, and implement tailored solutions that align with RAG chatbot development.
- Standardize processes, techniques, and tools into standard methodologies for other data scientists, specifically focusing on RAG-based chatbot development.
- Drive the adoption of insights from RAG chatbot analytics work by influencing and partnering with key team members.
- Innovate and explore creative methods to source and use structured and unstructured data for RAG chatbot modeling efforts.
- Stay updated on industry trends and advancements in AI/ML, with a specific focus on RAG technology, to continuously enhance our global chatbot capabilities.
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- An advanced degree in Data Science, Computer Science, Mathematics, Engineering, Statistics, or another quantitative field
- A minimum of 5 years of experience in building and scaling chatbots using retrieval augmented generative (RAG) technology and solving high-impact business problems using data science.
- Proficiency in data wrangling, preprocessing, and visualization, with expertise in programming languages such as Python, R, and SQL, and a strong understanding of agile solution development principles.
- Practical experience with big data processing frameworks and platforms such as Azure, Databricks, and Spark, with a focus on chatbot implementation and scaling using RAG technology.
- Excellent communication skills, capable of translating sophisticated data science concepts for both technical and non-technical partners, particularly within the context of RAG chatbot development.
- Proven track record of implementing RAG chatbot models into production with tangible business value.
- Previous experience in customer analytics is an asset, especially within the realm of RAG chatbot technology.
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.
- Best Place to Work in Asia-Pacific 2022
- Best Place to Work for LGBTQ Equality 2022
-
Data scientist – gen ai chat bot
1 week ago
Société Financière Manuvie Old Toronto, CanadaNous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie ...
-
Senior Data Scientist – Gen AI Chat BOT
1 week ago
DATA MART Consulting GmbH Old Toronto, CanadaThe Senior Data Scientist role at Manulife/John Hancock involves spearheading the development and global scaling of innovative chatbot technology using retrieval augmented generative (RAG) models as part of their Customer Experience (CX) initiative. The candidate will use custome ...
-
Customer Service Representative
3 weeks ago
CB Canada Toronto, CanadaCustomer Service Representative – Competitive Salary– Toronto, ON · The Role · Are you an excellent communicator, adaptable, and thrive in a customer-focused role? Are you passionate about pets and creating a safe, reliable transportation service for them? If so, we're looking fo ...
-
Manulife Insurance Malaysia Old Toronto, CanadaDirector/Product Owner, Gen AI Global Advance Analytics Services page is loaded · Director/Product Owner, Gen AI Global Advance Analytics Services · Apply locations Toronto, Ontario time type Full time posted on Posted 4 Days Ago job requisition id JR We are a leading financial ...
-
Manulife Insurance Malaysia Old Toronto, CanadaDirector/Product Owner, Gen AI Global Advance Analytics Services page is loaded · Director/Product Owner, Gen AI Global Advance Analytics Services · Postuler locations Toronto, Ontario time type Temps plein posted on Publié il y a 4 jour(s) job requisition id JR Nous sommes un ...
-
Urgent Search Senior Chatbot Engineer/ Architect
5 hours ago
Alexi Toronto, CanadaAlexi is an AI platform for litigators. We are on a mission to transform the legal services industry by building cutting edge AI-powered solutions. We are a team of software engineers, lawyers and designers working hard to achieve our long-term mission. · We are seeking a Senior ...
-
VIP Manager
1 hour ago
Pentasia Old Toronto, CanadaAn impressive iGaming brand is looking to continue their dominance in the market and is seeking to add a VIP Manager to their Canadian ranks · Communicating with active, potential, and inactive VIPs, the VIP Manager will encourage increased play through strategic VIP planning. Th ...
-
Senior Data Scientist
1 week ago
Manulife Insurance Malaysia Toronto, ON, CanadaSenior Data Scientist – Gen AI Chat BOT page is loaded Senior Data Scientist – Gen AI Chat BOT · Apply locations Toronto, Ontario time type Full time posted on Posted 4 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easi ...
-
Senior Data Scientist
1 week ago
Manulife Insurance Malaysia Toronto, ON, Canada $92,190 - $171,210Senior Data Scientist – Gen AI Chat BOT page is loaded · Senior Data Scientist – Gen AI Chat BOT · Postuler locations Toronto, Ontario time type Temps plein posted on Publié il y a 3 jour(s) job requisition id JR Nous sommes un fournisseur de services financiers qui s'emploie ...
-
Machine Learning Engineer
9 hours ago
theScore Toronto, CanadaAbout the Role & Team · The Data Science & Machine Learning team is responsible for building models and APIs to help improve all of Penn Entertainments digital offerings. Our team values creativity, collaboration, ingenuity, and ownership. As a machine learning engineer, you wil ...
-
Product Director
1 week ago
Manulife Insurance Malaysia Toronto, ON, Canada $107,730 - $200,070Director/Product Owner, Gen AI Global Advance Analytics Services page is loaded Director/Product Owner, Gen AI Global Advance Analytics Services · Postuler locations Toronto, Ontario time type Temps plein posted on Publié il y a 4 jour(s) job requisition id JR Nous sommes un fou ...
-
Senior Data Scientist
1 week ago
Manulife Insurance Malaysia Toronto, ON, CanadaSenior Data Scientist – Gen AI Chat BOT page is loaded · Senior Data Scientist – Gen AI Chat BOT · Apply locations Toronto, Ontario time type Full time posted on Posted 4 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions ...
-
Manulife Insurance Malaysia Toronto, ON, CanadaDirector/Product Owner, Gen AI Global Advance Analytics Services page is loaded Director/Product Owner, Gen AI Global Advance Analytics Services · Apply locations Toronto, Ontario time type Full time posted on Posted 4 Days Ago job requisition id JR We are a leading financial se ...
-
Manulife Insurance Malaysia Toronto, ON, CanadaDirector/Product Owner, Gen AI Global Advance Analytics Services page is loaded · Director/Product Owner, Gen AI Global Advance Analytics Services · Apply locations Toronto, Ontario time type Full time posted on Posted 4 Days Ago job requisition id JR We are a leading financia ...
-
Software Development Manager
2 days ago
Amazon Development Centre Canada ULC - K03 Toronto, Canada Full timeAre you customer obsessed? Do you have an exceptional track record of leading strong engineering teams in building innovative, scalable, and extensible products? Are you creative, innovative, and love to dive deep? Is agile a mindset and not just a methodology? We have a highly s ...
-
Software Development Manager
16 hours ago
Amazon Toronto, ON, CanadaAre you customer obsessed? Do you have an exceptional track record of leading strong engineering teams in building innovative, scalable, and extensible products? Are you creative, innovative, and love to dive deep? Is agile a mindset and not just a methodology? We have a highly s ...
-
Manulife Insurance Malaysia Toronto, ON, Canada $107,730 - $200,070Director/Product Owner, Gen AI Global Advance Analytics Services page is loaded · Director/Product Owner, Gen AI Global Advance Analytics Services · Postuler locations Toronto, Ontario time type Temps plein posted on Publié il y a 4 jour(s) job requisition id JR Nous sommes un ...
-
Data Annotator
3 weeks ago
Cohere Old Toronto, CanadaWho are we? · Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like semantic search, RAG, and agents. We believe that our work is instrument ...
-
VIP Manager
3 weeks ago
Pentasia Old Toronto, CanadaAn impressive iGaming brand is looking to continue their dominance in the market and is seeking to add a VIP Manager to their Canadian ranks · Communicating with active, potential, and inactive VIPs, the VIP Manager will encourage increased play through strategic VIP planning. Th ...
-
Senior Chat-Backend Engineer
3 weeks ago
Alexi Toronto, ON, CanadaAlexi is an AI platform for litigators. We are on a mission to transform the legal services industry by building cutting edge AI-powered solutions. We are a team of software engineers, lawyers and designers working hard to achieve our long-term mission.We are seeking a Conversati ...
Senior Data Scientist – Gen AI Chat BOT - Old Toronto, Canada - Manulife Insurance Malaysia
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Senior Data Scientist – Gen AI Chat BOT page is loaded
Senior Data Scientist – Gen AI Chat BOT
Apply locations Toronto, Ontario time type Full time posted on Posted 4 Days Ago job requisition id JRWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
HybridJob Description
The Opportunity
We are excited to welcome a passionate Senior Data Scientist to join our Global Advanced Customer Analytics team at Manulife/John Hancock. In this role, you will spearhead the development and global scaling of innovative chatbot technology using retrieval augmented generative (RAG) models as part of our Customer Experience (CX) initiative. Your work will be instrumental in using customer data to enhance our products and services and deliver exceptional customer experiences on a global scale.
Responsibilities
What motivates you?
We are looking for a candidate who has:
What can we offer you?
Our commitment to you
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, OntarioSalary range is expected to be between
$92,190.00 CAD - $171,210.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Similar Jobs (4) Data Scientist – Gen AI Chat BOT
locations Toronto, Ontario time type Full time posted on Posted 4 Days AgoSenior Data Engineer
locations Toronto, Ontario time type Full time posted on Posted 7 Days AgoDirector/Product Owner, Gen AI Global Advance Analytics Services
locations Toronto, Ontario time type Full time posted on Posted 4 Days AgoWe are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.
We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.
We're proud of our accomplishments and recognitions. Recent awards include:
To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts.
Discover how you can grow your career, make impact and drive real change with our Winning Team today at .
#J-18808-Ljbffr