- Manage all queries from the chat bot, telephone and other sources then allocate to the team as appropriate or resolve independently.
- Follow up on quotations where the status is waiting for payment to finalize the booking.
- Manage customer complaints and concerns to ensure customer satisfaction and identify potential improvement opportunities in our processes.
- Leverage the Paws SalesForce CRM to manage customer inquiries.
- Act as a liaison between operations and clients as needed.
- Identify improvement opportunities in our processes.
- Strong verbal communication and listening skills.
- Customer focused, professional and organized.
- Recognized as a team player and a high performing, individual contributor.
- Proven ability to succeed in a fast-paced environment and juggle multiple tasks.
- Strong Microsoft Office Skills and computer skills.
- Experience with SalesForce would be an asset.
-
Customer Service Representative Mcc
3 days ago
Shoppers Drug Mart / Pharmaprix Toronto, Canada**Location**: · 243 Consumers Road, Toronto, Ontario, M2J 4W8 · At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day. · With mor ...
-
Customer Service Representative
2 weeks ago
CIBC Toronto, Canada Temps pleinNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Client Service Representative
2 weeks ago
CIBC Toronto, Canada Temps partielNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Financial Services Representative-Temporary
2 weeks ago
CIBC Toronto, Canada Temps pleinNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Client Service Representative Hourly
5 days ago
CIBC Toronto, Canada Temps partielNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Financial Services Representative II
3 weeks ago
CIBC Toronto, Canada Temps pleinNous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...
-
Technical Support and Service Representative
6 days ago
Roche Ontario, Canada Full timeThe Position · Technical Support and Service Representative · NOTE: Position must be based in Toronto. This position will primarily be supporting Core Lab equipment (chemistry and immunochemistry). Relocation benefits will not be provided for this position. · The Technical Sup ...
-
Foresters Financial Toronto, Canada Full timeJob Description · Why you'll want to join our team: · Making a Difference at Foresters Financial · Why you'll want to join our team: · Work from home opportunities · Full time schedules with weekends off (Hours of operation 8am-8pm EST) · Full benefits package and pension with co ...
-
Bilingual Customer Service Representative
1 week ago
Medline Industries Inc Mississauga, Canada**Primary Location** CA-ON-Mississauga · **Other Locations** CA-Ontario, CA-ON-Brampton · **Value Proposition** · As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our ...
-
HR Service Representative
1 day ago
Victoria's Secret Toronto, Canada**Description** · Canadian HR Service Representative working 100% remote. Responsible for answering and supporting associates as well as Managers with personal, payroll and benefits inquiries for Canada. Specializing in Canadian legislation by province. · **MUST BE BILINGUAL IN F ...
-
Bi-lingual Customer Service Representative
3 weeks ago
Allegion Canada Inc. Ontario, CanadaBi-lingual Customer Service Representative page is loaded · Bi-lingual Customer Service Representative · Apply locations Mississauga, Canada time type Full time posted on Posted Yesterday job requisition id JR28200 Creating Peace of Mind by Pioneering Safety and Security · At ...
-
Financial Services Representative
1 week ago
Co-operators Toronto, CanadaEn qualité de spécialiste des services financiers, vous dispensez des conseils de vente et de service de grande qualité dans le domaine des services financiers dans le but d'établir et d'approfondir des relations avec la clientèle. Vous êtes chargé de stimuler la croissance des v ...
-
Tata Consultancy Services Toronto, ON, CanadaAbout TCS:Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of busin ...
-
Tata Consultancy Services Toronto, CanadaAbout TCS: · Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of bu ...
-
Customer Service Representative
2 weeks ago
Fix Network World Toronto, Canada Full timePosting Details · Job Details · Description · Fix Network is looking for a Customer Service Representative · Fix Network is looking for a new Customer Service Representative to join our team. The primary focus of the CSR shall be to provide excellent customer service by sch ...
-
Customer Service Representative
1 week ago
Jill Frisch & Freeze MiniMart Toronto, Canada Full timeJob description: · We are seeking a customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts. · The most effec ...
-
Customer Service Representative
12 hours ago
Inspire Direct Marketing Toronto, Canada RemoteCustomer Service Representative - Work at Home · $20.00-$24.00/hour + Benefits. · Quit your day job, come help us save the world · If you are a mature sales or call centre customer service representative, come join our team of professional fundraising agents to elevate your caree ...
-
Member Service Representative
3 weeks ago
DUCA Financial Services Credit Union Ltd. Toronto, Canada Full timeWhy DUCA? · We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 bra ...
-
Customer Service Representative
2 weeks ago
People Corporation Toronto, CanadaJob Description · We are seeking a Customer Service Representative to join our BPA team in North York. · The Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling concerns in compliance with the LiUNA Lo ...
-
Customer Service Representative
1 week ago
LCBO Ontario, Canada Part timeLocation Address: · 1002 Portage Road, Kirkfield Number of Openings: · 3 Salary / Pay: $17.85/hour · Job Posting Description: · Do you make an impact on the people you meet? · Do you have a charismatic personality, and love engaging with people, both customers and colleagu ...
Customer Service Representative - Toronto, Canada - CB Canada
![Cb Canada background](https://contents.bebee.com/companies/ca/cb-canada/background-aaFO3.png)
Description
Customer Service Representative – Competitive Salary– Toronto, ON
The Role
Are you an excellent communicator, adaptable, and thrive in a customer-focused role? Are you passionate about pets and creating a safe, reliable transportation service for them? If so, we're looking for you
The Paws Operations Team is looking for a Customer Service Representative to handle all phone and chat bot inquiries as well as direct requests to the appropriate ground and air transportation travel specialist.
This is initially an independent contractor position with competitive compensation.
Key Responsibilities:
The key responsibilities of a Customer Service Representative include, but are not limited to:
The Company
Paws en route was started as an answer to a need for pet transportation after the personal struggle of our founder to find a service to transport her furry family member. We dedicated time and spent endless hours researching pet parent's requirements in order to offer a top-quality service which put their pet's transportation needs first.
We know pet parents have high expectations when it comes to products and services for their fur kids. These expectations include high quality service, knowledge and experience, care, respect and safety.
The Person
The key skills and qualities of a Customer Service Representative are:
If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more