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    Site Reliability Engineering - Montreal, Canada - Cisco

    Cisco
    Cisco Montreal, Canada

    2 weeks ago

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    Description

    Who We Are

    As a part of Cisco, Accedian is a leader in performance analytics and end user experience solutions for service providers and mid-to-large size enterprises. The Accedian Skylight service assurance platform offers granular end-to-end visibility within "the massive multi" - multi-layer, multi-domain, and multi-vendor networks. Accedian's open and scalable platform removes roadblocks to innovation, enabling cloud-native analytics and empowering customers to launch new assured services based on 5G, SD-WAN, and edge technologies.

    Who You Are

    You are an expert in deployment and network operations, skilled in using scripts and automation tools to enhance software processes. With a passion for scripting and automation, you contribute to effective software strategies, oversee maintenance, and optimize systems. Proficient with Kubernetes and Docker Swarm, you seek new ways to monitor deployment health and performance. Your proactive nature and dedication to tech excellence make you a valuable team member in operational efficiency and reliability.

    Who You'll Work With

    Our team prioritizes your growth in technical, business, and soft skills within a culture that values team strength and investment. We adopt a "You build it, you run it" approach, empowering team members to actively manage and improve our software. Committed to continuous learning, we support mastering new technologies and champion a culture of ambition and innovation in cloud computing.

    What You'll Do

    Our growing team is looking for dedicated Service Reliability Engineering professional (SRE) to work with a small, innovative team of industry experts to help perfect our platform by improving our automation processes around deployment and operations.

    You will take charge of enhancing the product life cycle, manage configuration, assist in deployment and scripting for management purposes, and collaborate within a cross-functional team. Your responsibility will be to spearhead the initiatives and orchestrate the DevOps cycle. Your responsibilities will include:

  • Monitoring our cloud and Customer On-Premise infrastructure: Assessing its health to offer 24/7 service to our customers.
  • Detecting potential issues : Configure monitoring to intercept them before an outage occurs.
  • Participating in system troubleshooting: and recommend improvements to our platform and tools, regular and systematic code testing, and deployment.
  • Supporting our public cloud deployments : Research, propose and participate in the implementation of security best practices for public cloud deployments and data management.
  • Prioritizing and escalating: Raising problems to Development, collaborating with our Operations lead and on-call engineer to investigate operational issues impacting users and identify root causes.
  • Driving automation development: Build configuration management tools and scripts to address operational incidents.
  • Improving our Security posture: Enforce policies for environment security and their application to our DevOps tools.

    • This role includes periodic participation in an on-call rotation approximately once every six weeks.

    Minimum Qualifications:

  • 12 years of related experience as a Software Engineer, DevOps Engineer, Site Reliability Engineer or a role in a related field.
  • Experience administering Cloud or Virtualized environments using UNIX/LINUX command line and scripting.
  • IT support experience focused on handling and troubleshooting system-wide solutions.
  • Demonstrated experience deploying multi-service applications on cloud platforms such as AWS, Google Cloud, or Azure using a modern toolset.
  • Experience in developing continuous monitoring and automated alerting systems to ensure the stability and reliability of IT systems.

    • Preferred Qualifications:

  • Experience with configuration management tools such as Ansible, Salt, Puppet, Chef, or similar.
  • Bachelors in a STEM related discipline.
  • A deep understanding of Docker containerization and orchestration, with Kubernetes experience.
  • Knowledge of IP networking, VPNs, DNS, load balancing, and firewall management.
  • Familiarity with infrastructure management solutions; experience with HashiCorp Terraform and HashiCorp Vault is.
  • Experience in setting up and maintaining continuous integration and deployment pipelines.
  • Ability to write and speak French.
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