Referral Clerk - Calgary, Canada - Satori Health

Satori Health

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Satori Health Network is a collection of practitioners and clinics, all collaborating to improve healthcare. This ever-expanding Network includes family practices, labs and imaging facilities, and specialist services.

This innovative new health care model prioritizes the long-term health of our patients by connecting them with whatever expertise they need when they need it.

We're creating a culture where patients feel supported, where experts collaborate, and where the future of healthcare delivery is modeled for the world.

A part of this model is having a team of specialized referral clerks that centralize all referrals to optimize patient support.

Our centralized services team is growing and we are looking for our next team member

About the Role

The Referral Clerk, under the direction of the Centralized Services Manager, will primarily be responsible for receiving, processing, scheduling and following up on all medical referral requests, including in-house and outside referrals for diagnostic testing, medical specialists, or other providers.

This is a remote / work-from-home role.

Role Responsibilities:

Make patient care referrals to third party stakeholders
Documents all referrals and forward referral documents to appropriate Satori clinics and/or departments
Follow up on referrals in a timely manner to assure that appointments are made for appropriate care or testing.
Answer patient inquiries and take messages for follow up.
Assist physicians, nurse practitioners and MOAs in completing all medical documentation needed to provide referral services following the specific procedure for what is sent to specific entities.
Handle highly confidential health information in a manner consistent with the Satori Confidentially Oath and compliant with the AB Health Information Act.
Other duties as assigned

Core Competencies

Communication
Critical thinking
Decision making
Organizational and environmental awareness
Planning and organizing
Problem solving
Service orientation

Requirements:

Previous experience with medical referrals, ideally across Calgary and area
Medical Secretary, Medical Office Assistant or Unit Clerk Diploma an asset
Experience with Accuro considered an asset
Working knowledge of medical terminology
Ability to communicate and work effectively on a multidisciplinary team
Proficient in use of computers and other office equipment
Excellent organizational and problemsolving skills
Strong knowledge of general office procedures involving procurement, budget management, reports, etc.
Previous experience handling confidential or sensitive information; knowledge of applicable data privacy laws
Able to maintain filing systems and basic databases
Meticulous records maintenance skills
Able to manage time efficiently and prioritize multiple tasks
Superior telephone manners and strong interpersonal skills
Strong customer service orientation

Satori Health offers a compensation package that includes health & dental benefits, paid time off, flex time for family commitments and a positive, collaborative team environment.

Salary:
$20.00-$25.00 per hour

Benefits: