Jobs
>
Mississauga

    Tier 1 Support Lead - Mississauga, Canada - GoFleet

    GoFleet
    GoFleet Mississauga, Canada

    4 days ago

    Default job background
    Technology / Internet
    Description

    About the Company

    We provide fleet management software and consulting, offering advanced solutions that drive efficiency and profitability for fleet and field service companies. We help companies track their vehicles through GPS tracking, sensors and cameras through scalable software that integrates across various platforms. Our mission: to provide companies with software and products to help them run their business.

    Our services include:

    • Custom Software Development: custom fleet management software that works across devices, at scale
    • Marketplace Integration: an app store of tools that integrate with current fleet management software.
    • Specialized Consultation: certified consultants that guide businesses from ideation to software deployment.

    Beyond improving productivity, our software also ensures our customers meet road regulations, and can make data-driven management and hiring decisions. We work with fleet operations organizations across many industries, including government, education and aviation. We've streamlined snow plowing for governments, given parents a way to track school buses, and collaborated with airlines to improve ground logistics.

    • York Region (Ontario): Ensuring optimal performance and safety of fleet through comprehensive telematics and winter maintenance solutions.
    • Emirates Airline: tracking vehicles and optimizing ground handling at the airport (supported by our Dubai office)
    • City of San Antonio (Texas), State of Nevada, State of Oregon: overseeing and optimizing municipal vehicle operations and large-scale regional vehicle fleets

    Each industry we serve has unique goals; we continuously adapt and refine our solutions, ensuring they meet the unique challenges of each.

    OUR COMPANY VALUES guide our team and shape our culture:

    • ‌UNIMPEACHABLE CHARACTER: ‌Embrace absolute integrity, trustworthiness, and humility, fostering a workplace where egos take a backseat to unwavering honesty.
    • SPEED IS KING: ‌We prioritize efficiency, embracing agility and swift decision-making to outpace competition and drive continuous innovation.
    • OWN THE OUTCOME: ‌Embrace accountability by tackling even the mundane tasks, taking holistic ownership, act for the greater good of the company beyond team boundaries, and eliminate the phrase "that's not my job" from our vocabulary.
    • ‌HAVE BACKBONE; DISAGREE AND COMMIT: ‌We encourage expressing differing opinions, but once a decision is made, commit wholeheartedly to ensure unified action and success.

    We're headquartered in Mississauga (Toronto -GTA), and branches in USA, Dubai and Mexico. With a tight-knit team of 80-100, we champion both individual autonomy and group collaboration.

    Our culture thrives on transparency, and we urge everyone to voice their thoughts, feelings and feedback. Our leadership remains accessible through an open-door policy. We're committed to challenging complacency, we emphasize resilience and personal growth, and are intentional about ensuring the little actions map back to our overarching mission. Culture is important to us, and we try hard to ensure our team feels close.

    About the Role:

    Embark on a thrilling journey as a Tier 1 Support Lead at GoFleet Corporation, where you'll play a pivotal role in providing technical support and ensuring the seamless operation of our cutting-edge telematics solutions. In the dynamic realm of fleet optimization, you'll be at the forefront of innovation, surrounded by a team of talented professionals. Competitive compensation and a wealth of career growth opportunities await you in this forward-thinking environment. This role also entails working directly with the C-suite of the company, providing you with a unique opportunity to contribute to high-level strategic decisions.

    What We're Looking For in an Ideal Candidate:

    We seek a candidate with a proven track record in technical support, adept at managing teams and solving complex technical issues. Your strategic acumen, coupled with the ability to understand software integrations, fleet telematics, and the SaaS business model, will be the catalyst for success. Exceptional communication skills and a knack for managing teams globally are a must, especially for candidates with prior experience in technical support roles, ideally in software, SaaS, or the B2B sectors.

    What You'll Get:

    Joining GoFleet means not just a job but an adventure in a dynamic and forward-thinking company. Collaborate with a team of the best and brightest minds, enjoy a competitive compensation package, and chart your career trajectory in a company that holds innovation and excellence in high regard. This position reports directly to the Head of Support.

    Responsibilities:

    • Team Management: Lead and manage a team of Tier 1 Support Specialists to ensure timely and effective resolution of customer issues.
    • Technical Expertise: Provide technical guidance and support to team members, including troubleshooting complex technical problems related to hardware and software solutions, integrations, fleet telematics, monitoring cloud services(GCP), and SaaS business model.
    • Collaboration: Collaborate with cross-functional teams to escalate and resolve customer issues in a timely manner.
    • Knowledge Management: Develop and maintain knowledge base articles and documentation to assist team members and customers.
    • Global Support: Manage and coordinate support activities for global teams, ensuring consistent service delivery and adherence to company standards.

    Skills & Qualifications:

    • Experience: 3-5 years in a technical support role, with a strong focus on software integrations, fleet telematics, and the SaaS business model.
    • Proven experience in leading a support team.
    • Knowledge of ticketing systems (e.g., Zoho Desk, Zendesk, ServiceNow), and remote support tools.
    • Excellent communication and interpersonal skills.
    • Ability to work effectively in a fast-paced, 24/7 rotational shifts, and team-oriented environment.
    • Experience managing teams globally is highly desirable.
    • IT certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

    Benefits of working with us:

    • Work directly with a forward-thinking international company
    • Incredibly talented teammates
    • Above-market compensation
    • Lots of learning & growth opportunities
    • Paid vacations and public holidays
    • Medical benefits reimbursement
    • Hardware credit allowance

    If you're not sure about applying and think you might be close to meeting the requirements, apply anyways We value diverse life experiences and look at potential over qualifications.

  • Trillium Health Partners

    Lead, Company Support

    5 days ago

    Trillium Health Partners Mississauga, Canada

    **Job Description**: · _____________________________________________________________________ · **Position**: Lead Company Support · **File#**: · **Status**:Permanent Full-Time · **Role Level**:Professional Group (PG $48.32) · **Dept/Health System**:CAN Health Network · **Hours o ...

  • Saint Gobain

    IT User Support Lead

    2 days ago

    Saint Gobain Mississauga, Canada

    **The Role** · CertainTeed Canada, Inc., a division of Saint-Gobain, has an exciting career opportunity for a User IT support Lead. · This is a great chance to join a Top Employer and contribute to our growth and success by providing fast and sufficient support to our Canadian bu ...

  • Saint-Gobain

    IT User Support Lead

    2 days ago

    Saint-Gobain Mississauga, Canada

    CertainTeed Canada, Inc., a division of Saint-Gobain, has an exciting career opportunity for a User IT support Lead. · This is a great chance to join a Top Employer and contribute to our growth and success by providing fast and sufficient support to our Canadian business. · **_ W ...

  • Saint-Gobain

    IT User Support Lead

    2 days ago

    Saint-Gobain Mississauga, Canada

    Canada, Ontario, MISSISSAUGA · Permanent / Regular · Information Systems · POSITION DESCRIPTION · CertainTeed Canada, Inc., a division of Saint-Gobain, has an exciting career opportunity for a User IT support Lead. · This is a great chance to join a Top Employer and contribute to ...

  • GSK

    Patient Support Lead

    2 days ago

    GSK Mississauga, Canada

    **Site Name**: Canada - Ontario - Mississauga · **Posted Date**: Sep 4 2023 · This position is responsible for partnering with internal and external stakeholders to build and maintain patient-centric support programs that remove barriers and deliver streamlined access to therapy ...

  • Southwire Company LLC

    Lead, Process Support

    3 days ago

    Southwire Company LLC Mississauga, Canada

    If you are looking to grow your career by digging your hands into various aspects of wire and cable manufacturing in a fun, innovative and diverse culture, then this is the job for you · A leader in technology and innovation, Southwire Company, LLC is one of North America's large ...

  • GSK

    Patient Support Lead

    1 day ago

    GSK Mississauga, Canada

    **Site Name**: Canada - Ontario - Mississauga · **Posted Date**: Jun · This position is responsible for partnering with internal and external stakeholders to build and maintain patient-centric support programs that remove barriers and deliver streamlined access to therapy for GS ...

  • Remitbee Inc

    Customer Support Specialist Lead

    1 week ago

    Remitbee Inc Mississauga, Canada

    Remitbee Incorporated · 2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8 · Customer Support Specialist Lead - Financial services · **Job Summary**: Remitbee, a leading fintech company specializing in online money transfer, is actively seeking a highly skilled and motivated Custo ...

  • Remitbee Inc

    Customer Support Specialist Lead

    1 day ago

    Remitbee Inc Mississauga, Canada

    Remitbee Incorporated · 2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8 · Customer Support Specialist Lead - Financial services · **Job Summary**: Remitbee, a leading fintech company specializing in online money transfer, is actively seeking a highly skilled and motivated Custo ...

  • Citi

    Vp - Technology (Support Lead)

    6 days ago

    Citi Mississauga, Canada

    **Introduction** · BCMA technology is focused on building a cross-functional team of talented individuals, creating a unique platform to deliver products that will disrupt the industry through technical innovation and creativity. · **Why Citi?** · - Over 200 years in business wit ...

  • Citi

    Isg Technology Execution Support Lead

    1 day ago

    Citi Mississauga, Canada

    **Key Activities include**: · - Develop strategy and approach to the holistic management of End User Computing (EUC) tools and End User Solutions (EUS) across ICG · - Lead and manage communications with a variety of stakeholders, including senior leadership, audit and regulators; ...

  • Myant

    Customer Support Lead

    1 week ago

    Myant Etobicoke, Canada

    **About us**: · Myant was founded with the purpose of making healthcare more equitable, accessible, and efficient. We exist to ensure that all people are active participants in their own health and the health of those they care for. We offer a connected care platform for cardiova ...

  • Memory & Company

    Support Team Lead

    7 hours ago

    Memory & Company Oakville, Canada

    ***Work Perks**Competitive wagesHealth & dental benefits for full-time positionsPaid sick timeWork-life balanceSupportive environmentTreating our Team like familyHigh staffing ratioRewarding work environment · **JOIN OUR TEAM**: · **_Affectionately known as the "Dream Team"_**: · ...

  • Memory & Company

    Support Team Lead

    1 day ago

    Memory & Company Oakville, Canada

    Affectionately known as the "Dream Team" · We are hiring for all positions for our brand new Oakville Club and our existing Markham Club. · If you have what it takes to join our Dream Team, we're looking forward to meeting you · **Oakville Club** · Lauren Crampton, Executive Dire ...

  • Memory & Company

    Support Team Lead

    1 week ago

    Memory & Company Oakville, Canada

    RPN or RN · **Location**: · **Oakville Club** · 407 Iroquois Shore Road, Unit 1 · Oakville Ontario Canada L6H 1M3 · **Markham Club** · 100 Renfrew Drive, Suite 110 · Markham Ontario Canada L3R 9R6 · **Positions available**: · Full-time 35+ hours/week (Oakville Club) · Part-time 2 ...

  • Holland Christian Homes

    Behavioural Support Lead

    3 days ago

    Holland Christian Homes Brampton, Canada

    In collaboration with the Behaviour Supports Network, Holland Christian Homes is seeking energetic and motivated Behavioural Support Lead (RPN) Consultant · - Mobile Support Team to join our dynamic team. · **Organization Background**: · Holland Christian Homes consists of Faith ...

  • Plexxus

    Operations Support Lead

    1 day ago

    Plexxus Oakville, Canada

    **Position**: Operations Support Lead · **Department**:DC Operations · **Reports to**: Manager, DC Operations · **Location**: Oakville, ON · **Shift**: Outbound 2: Sunday - Thursday 4:00pm - 12:00am · **Status**: Permanent - Full Time · Plexxus is a not-for-profit shared services ...

  • Encore Market Engagement

    Technical Support Lead

    1 week ago

    Encore Market Engagement Oakville, Canada

    **Job Brief**: · **Position Summary**: · *** · **The Perfect Person for the Role**: · You have the confidence, experience and good judgement to take charge and 'own' the Technical Services function. You are passionate about the success of your internal and external customers. Whi ...

  • Guidepoint

    Lead, Tech Support

    6 days ago

    Guidepoint Toronto, Canada

    **Overview**: · We are currently looking for a lead tech support colleague to join the team in Toronto as part of our Global IT Service Desk. The Lead, Tech Support will be responsible for providing top-tier technical support to our engineering team, C-suite, and in-office and re ...

  • CLEAResult

    Customer Support Lead

    1 week ago

    CLEAResult Toronto, Canada

    **We are looking for a talented individual to...** · Join the team as an ICS Team Lead to support a Call Center team delivering a residential energy efficiency program. ICS Team Leads provide the call center Support Specialists with guidance to ensure excellent customer service d ...