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Niagara Falls

    Tour Coordinator - Niagara Falls, Canada - Walks

    Walks
    Walks Niagara Falls, Canada

    1 week ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    About the Opportunity: This role is suitable for someone who enjoys being outside, meeting people and working with large crowds. As well as being a friendly and personable presence on the ground for our guests & guides, we expect you to support the smooth operating and accurate reporting of our tours and therefore require candidates who are tech savvy and comfortable using their phones as a part of their daily tasks. This role will be based in Niagara Falls, Canada. We are looking for coordinators with flexible availability.

    Good to know:

    • This job is 100% outdoors and on your feet. We run our tours rain or shine
    • This is a casual, seasonal position, which runs from April – mid fall.
    • Shift start times typically begin around 7:30am and can last anywhere from 1 – 3 hours per day.

    About You: We are looking for a Tour Coordinator; a tech savvy, highly organized, self-starter. You will be the face of our company, ensuring an outstanding level of customer service and taking ownership of all issues to secure a smooth tour check in and tour departure. This role will require a keen eye for detail and the propensity for dynamic and unique problem-solving.

    Your responsibilities:

    • Welcome guests and complete onsite guest check-in.
    • Calmly manage large crowds of up to 150 people, while completing tasks in a short time frame.
    • Be available to assist the Operations team with last-minute guide, ticket, or customer issues.
    • Elevate customer experience by addressing or escalating questions and issues.
    • Ensure records of the event, tickets used, customer no-shows and other variables are correct and accurately reported.

    Your Skills:

    • Naturally comfortable in front of large crowds.
    • Excellent time management and organization skills while managing large, diverse groups of people.
    • Ability to be calm and consistent under pressure and while multi-tasking in a high speed environment.
    • Must be tech savvy and comfortable using technology as part of your main task.
    • Wide knowledge of Niagara Falls, public transit, sites, and other tour products that we offer.
    • Previous experience in the service industry, as well as the hospitality and tourism industry are an advantage.

    About Walks: Walks is a leader in the tours and activities industry, founded in Rome, offering unique and memorable travel experiences across the globe. We are an innovative, ambitious, and travel-loving team.

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