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    Advanced Application Engineer - Markham, Canada - Honeywell

    Honeywell
    Honeywell Markham, Canada

    17 hours ago

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    Description

    Responsibilities

    The role will have a broad set of responsibilities encompassing the following:

    • Technical support for Honeywell HBM application in Americas region to resolve the service requests within service level agreements.
    • Support the project teams in migration and other project activities. Resolve the service requests from projects teams of Americas region.
    • Identify and log product defects while troubleshooting support issues, and collaborate with the development team to fix them according to defect priority, thus helping to improve overall stability of HBM application
    • Liaison with the development team for timely delivery of solutions to the customers
    • Actively driving Knowledge Centered Support (KCS) within the team by Engaging in the creation of new and updating articles for all problem cases
    • Actively engage in product readiness from a Technical Support perspective (NPI, defect verification and product training).
    • Travel to the customer site to resolve the issues (Expected travel is 10%).

    YOU MUST HAVE

    • Bachelors or Post Graduate degree in Chemical Engineering/Instrumentation Engineering
    • Minimum 7-8 years of Experience in Blending and Movement tools; preferably Honeywell Blending and movement (HBM) applications
    • Hands on experience in design and implementation of Blending and Movement applications; preferably in HBM application.
    • Experience in Technical support activities in Honeywell Advanced applications (preferably in HBM)

    WE VALUE

    • Deep knowledge in different products in HBM suite such as Movement Management, Blend Controller, Blending Instructions, Blend Optimizer and Tank monitor etc.
    • Understanding HBM implementation and support lifecycle
    • Good communication and writing skills.
    • Good team player. Strong ability to maintain good working relationship with customers.
    • Customer oriented attitude: understands & addresses (internal & external) customer needs and concerns, strong customer advocate
    • Collaboration with diverse and global teams
    • Good troubleshooting skills
    • Promote customer relationships
    • Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.
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