- Medical, Dental by SunLife: Benefits provided right away
- Tuition reimbursement
- Bonus: Personal annual: 8% can go to 10%, 100% achieved 10% -paid out in Oct 2024
- Opportunity for Growth for different project or supervisory roles- Project management
- 3 weeks vacation, may go to 4 weeks
- Personal/sick days + client is flexible
- Beautiful Work Space
- Great work culture
- Not a call center environment-5 calls daily
- Managing the data of the customer, user, and manufacturer accounts on various platforms – (adding users, updating ship to the bill to information, updating address and/or contact information, etc.)
- Ensure accuracy and integrity of data is in place
- Support the onboarding of new members and products using project management tools
- Support the Director, Customer Service to ensure that membership always receives a high level of service. Act as back up when Director, Customer Service is not available
- Providing allocation support to members
- Uploading product updates when product updates are received to ensure timely transfer of information
- Backorder management support; product alert message support
- Provide key performance data and reports to manufacturers on a regular basis
- Scheduling yearly Business review meeting and compiling presentation data for performance reviews with the manufacturers and customers as needed
- Providing support in creating and updating orders in special circumstances
- Providing customer service support (level 1) and ensure that customer question and concerns are addressed with follow up, analysis and resolution provided to the customers
- Maintenance of database, files, and contract reports
- Coordinate with logistics provider, members, and customers to ensure smooth business operations
- Bilingual French/English (Spoken/Written)
- 2+ years of practical experience in pharmaceutical supply chain management and systems
- Individual must have experience in influencing others without authority and a proven record of working collaboratively with other departments. Must also have the communication skills to effectively communicate with internal and external Stakeholders.
- Excellent and professional communication, and relationship management skills
- Demonstrates multi-tasking, strong leadership, and communication skills/abilities across numerous functions within the business, without direct authority
- Excellent analytical problem-solving abilities
- Attention to detail and ability to quickly identify errors and correct them
- Strong proficiency with technology and various system applications
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Bilingual Pharmaceutical Customer Support Specialist-HYBRID - Mississauga, Canada - Beyond Bilingual Inc.
Description
BILINGUAL PHARMACEUTICAL CUSTOMER SUPPORT SPECIALIST-HYBRID
Full-Time, PERM
Location: Mississauga-HYBRID
Hours: Monday-Friday 8:30am-5:00pm, 1 hour lunch
Salary: Up to $65K + Up to 10% Bonus
Client
Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented Bilingual Pharmaceutical Customer Support Specialist to add to their team of professionals.
Summary
The Bilingual Customer Support Specialist role will be responsible for both customer support functions and operations/admin functions supporting both hospital customers and manufacturers needs.
PERKS:
Key Objectives
Requirements
