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    Director of Care - Toronto, ON, Canada - Allianz

    Allianz
    Allianz Toronto, ON, Canada

    4 days ago

    Default job background
    Full time
    Description
    Let's care for tomorrow.

    At Allianz Commercial (AzC), we are the global leader for insuring corporate and specialty risks in the Allianz Group.

    Whether it's aircraft, satellites, the world's biggest ships and tallest buildings, multi-year complex construction projects or climate change impacts, AzC has the major risks covered when it comes to protecting businesses.


    In coordination with the Head of Claims - Canada, the Director of Long Tail Claims - Canada will direct the strategy and handling of all long tail claims in Canada.

    The Director of Long Tail Claims - Canada will:

    Work closely with Underwriting and Market Management 'MM' to develop and maintain strong relationships with brokers and clients
    Work collaboratively with Legal & Compliance, Finance, Actuarial, Chief Claims Office and other key stakeholders to ensure all aspects of claims are administered within guidelines
    Manage the day-to-day function of the Claims team in Canada to support the lines of business and provide technical claim guidance
    Claims Strategy

    Assist with the execution of the North American Claims strategy
    Contribute to the development of global Claims Line of Business 'LoB' strategy

    Support the development of cross LoB regional strategy, in line with Market Management 'MM', the Head of Claims - North America and the Regional CEO.

    Claims Targets

    Assist with driving the achievement of financial targets (e.g. ALAE Management)
    Contribute to annual productivity setting for Claims
    Ensure case claims reserves and settlements are consistent with exposures
    Assist the actuarial team with IBNR, KBNR and development factors
    Market Management

    Proactively support acquisition of new business and retention of existing business
    Coordinate with local MM to drive successful execution of strategic plan

    ~ Claims Approach and Compliance

    Ensure claim handling consistency and discipline through management of the claims file review process in accordance with corporate and local guidelines
    Provide technical claims guidance and settlement authority
    Evaluate and assign appropriate claims autonomy to team; including auditing files to ensure autonomy levels and claim practices are adhered to

    ~ Leading and Managing Claims Team

    Lead and manage regional team, including direct reports and matrix management of functional reports
    Assist with managing cost center budget within plan
    Continuous evaluation and execution of formal and informal staff development plans

    ~ Relationship Management

    Positively represent Allianz Commercial internally within the Allianz Group, and externally to the market
    Proactively drive involvement of functional areas in Claims process, including e.g. MM, ARC, Underwriting, Finance, Actuarial, Operations
    Responsible for providing the Regional Claims Head with regular updates regarding events/activities in the region/product area
    Seek guidance from Regional Claims Head and Chief Claims Office 'CCO' on issues that have an impact on the region and company

    ~ Ensure all claims handled within authority limits, and in line with Allianz Commercial Claims complex procedures and guidelines
    Support establishment of claims management procedures on new business accounts in association with clients, brokers and Third-Party Adjusting firms

    Bachelors degree:

    Strategic Planning:
    Ability to develop, implement, and communicate strategies to address important trends or changes in the business

    Managing people:

    Ability to lead and manage a team of claims technicians; Including the ability to delegate tasks, steer team direction/goals, etc.


    Coaching:
    Ability to advise, instruct, direct, and guide as a coach to help someone develop his/her skills
    Prior experience recognizing opportunities for improvement, making thorough recommendations and championing causes to management
    CIP, FCIP, CPCU, RPLU, CRM, FRM, ARM) or a comparable Claim designation is a plus

    Claims Handling:
    knowledge of claims handling process from notification to settlement and recovery

    Litigation:
    understanding of relevant legal processes and procedures, litigation management, litigation avoidance techniques (e.g. mediation etc.)
    Clearly and effectively express ideas and messages via speech or writing

    Negotiation and conflict management:
    Ability to negotiate best position for Allianz Commercial and clients, often in contentious situations, managing conflicting priorities of various parties

    Analytical Skills:
    Ability to effectively absorb information from various sources, then analyze, study, or examine data in detail, and draw appropriate conclusions

    The actual salary for this position may be above and will be determined by several factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate.

    As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.

    47159 | Customer Services & Claims | Management | Non-Executive | Allianz Commercial | Full-Time | Permanent


    We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.

    Please feel free to discuss flexible working arrangements with us.


    We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus structure and retirement structure.


    From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.


    From our support for flexible working, health and well-being (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach.

    Allianz Commercial (AzC) is a global corporate insurance carrier and part of Allianz Group.

    We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.

    Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic.

    Diversity of thinking is an important part of our company culture.
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