User Support Technician - Woodbridge, Canada - Value Mobile
Description
Work Term:
Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Bachelor's degree
- Experience: 2 years to less than 3 years
Work setting:
- Help desk
- Telecommunications industry
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision:
- 510 people
Computer and technology knowledge:
- Networking software
- Networking hardware
- Networking security
- Internet
- Wireless networks
Security and safety:
- Basic security clearance
Transportation/travel information:
- Public transportation is available
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
Own tools/equipment:
- Computer
- Printer
- Internet
Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
Long term benefits:
- Other benefits
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