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Vaughan

    user support technician - Vaughan, Canada - Value Mobile

    Value Mobile
    Value Mobile Vaughan, Canada

    2 weeks ago

    Default job background
    Description
    • Education:
    • Expérience:

      • Education

    • Bachelor's degree

      • Work setting

    • Help desk
    • Telecommunications industry

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Supervision

    • 5-10 people

      • Computer and technology knowledge

    • Networking software
    • Networking hardware
    • Networking security
    • Internet
    • Wireless networks

      • Security and safety

    • Basic security clearance

      • Transportation/travel information

    • Public transportation is available

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Physically demanding
    • Attention to detail
    • Sitting
    • Combination of sitting, standing, walking

      • Own tools/equipment

    • Computer
    • Printer
    • Internet access

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Initiative
    • Judgement
    • Organized
    • Team player

      • Experience

    • 2 years to less than 3 years

      • Other benefits

    • Other benefits
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 40 hours per week
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