Bilingual Claims Service Representative, Remote work Full-Time, Anywhere in Canada - Mississauga, Canada - Xpera

Xpera Mississauga, Canada

Found in: Talent CA C2 - 2 days ago

Full time

Description

Company:

ClaimsPro LPBilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

Weekend Shifts are Mandatory
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed

• Strong communication skills

• Team player with a strong commitment to quality and customer service

• Excellent time management and organizational skills

• Pleasant and friendly mannerism

• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization

• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance

• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.

• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

• Quality management- look for means of improving as well as promoting quality

• High level of motivation

• A sound knowledge of telephone etiquette

Responsibilities

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.

• Provide personalized customer service of the highest level

• Arrange for the dispatch of adjusters or vendor partners when required

• Field and answer branch inquiries and administer to ECS menu

• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management

• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

• Post secondary education

• Minimum 1 year administrative experience

• Knowledge of insurance/service industry or related experience preferred

• Strong computer and telephone skills with an aptitude/ability to learn

• Effective communication skills both written and verbal in English and French

• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomesbilingual resumes submitted directly from candidates.

Bilingual Claims Service Representative, Remote work Full-Time, Anywhere in Canada

Found in: Talent CA C2 - 2 days ago

Xpera Mississauga, Canada Temps plein

Company: · IndemniProBilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON) Role Summary · Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss de ...
Director, Insurer Management Services, work from anywhere in Canada, Remote

Found in: Jooble CA O C2 - 1 day ago

SCM Insurance Services Toronto, ON, Canada

Company: ClaimsPro LP · Director, Insurer Management Services, work from anywhere in Canada, Remote (CANADA) · Overview: · The Director of Insurer Management Services (IMS) will be accountable for the development and implementation of national internal processes to support Clai ...
Director, Insurer Management Services, work from anywhere in Canada, Remote

Found in: Talent CA C2 - 1 day ago

Xpera Toronto, Canada Full time

Company: · ClaimsPro LPDirector, Insurer Management Services, work from anywhere in Canada, Remote (CANADA) Overview: · The Director of Insurer Management Services (IMS) will be accountable for the development and implementation of national internal processes to support ClaimsPr ...
Oracle Xstore Technical Lead

Found in: Appcast CA C2 A - 16 hours ago

Infosys Mississauga, Canada

Infosys is seeking Technical Lead with Xstore/POS experience. The position will primarily be responsible for providing solutions on the Oracle XStore product implementation specific to customer requirements. The selected candidate be experienced and knowledgeable in Xstore POS fr ...
Full Stack Developer

Found in: Appcast CA C2 A - 16 hours ago

Apex Systems Mississauga, Canada

Full Stack Developer · Apex Systems is a global IT services provider, and our staffing practice has an opening for a Full Stack Developer with a strong Java, Microservices, and Springboot experience, strong expertise in web app development using Angular, as well as a JavaScript a ...
Campaigns Coordinator

Found in: Jooble CA O C2 - 13 hours ago

Daimler AG Mississauga, ON, Canada

Field Campaign Coordinator (18 Month Contract): Mercedes-Benz Canada needs stars like you · Without the stars that represent a team, a brand alone is incomplete. · Mercedes-Benz Canada represents not only the world's oldest automotive brand, but one that is at the cutting-edge ...
Junior Environmental Risk Assessor

Found in: Jooble CA O C2 - 1 day ago

Pinchin Ltd. Mississauga, ON, Canada

Pinchin is currently looking for a Senior Risk Assessor to join Pinchin's Environmental Risk Assessment (ERA) team. · The Senior Risk Assessor will provide senior technical leadership by advising on appropriate risk assessment approaches for various projects, ranging in scope fr ...
Pipeline Development Manager

Found in: Jooble CA O C2 - 1 day ago

Senseability Mississauga, ON, Canada

Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Houston, TX ) Marriott Director of Development in Mississauga , Canada · Job Category Development & Feasibility · Schedule Full-Time · Located Remotely? Relocation? Reporting to the Area ...
Structural Engineer in Training

Found in: Jooble CA O C2 - 1 day ago

Lycopodium Limited Mississauga, ON, Canada

With offices in Australia, Canada, Africa, Peru and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and lea ...
Software Implementation Consultant, Pharmacy

Found in: Talent US C2 - 2 days ago

PointClickCare Mississauga, Canada Full time

Position Summary · As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant, Pharmacy will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Lon ...
Independent CAT Adjusters- multiple roles

Found in: Talent CA C2 - 2 days ago

Xpera Mississauga, Canada Temps plein

Company: · ClaimsPro LP - Shared ServicesIndependent CAT Adjusters- multiple roles & locations -Work from Anywhere in the Canada (Remote) ClaimsPro provides opportunities for experienced independent CAT adjusters to join our team. When natural or man-made disasters occur, our c ...
Project Accountant

Found in: Talent CA C2 - 2 days ago

Lycopodium Mississauga, Canada Full timePermanent

With offices in Australia, Canada, Peru, Africa and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and lea ...
Health Safety and Environment

Found in: Talent CA C2 - 21 hours ago

Lycopodium Mississauga, Canada Full timePermanent

With offices in Australia, Canada, Africa, Peru and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and lea ...
Lead Project Planner

Found in: Talent CA C2 - 2 days ago

Lycopodium Mississauga, Canada Full timePermanent

With offices in Australia, Canada, Peru, Africa and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and lea ...
Jr Hardware Test Technician

Found in: Jooble CA O C2 - 1 day ago

Myant Inc Mississauga, ON, Canada

About Us · At Myant, we are creating the world's first expressive and continuous digital presence platform, enabled by integrating technology directly into clothing and augmented by other devices, wearables, and IOT. We see the evolution of society where every member gets to par ...
Lead Project Cost Controller

Found in: Talent CA C2 - 21 hours ago

Lycopodium Mississauga, Canada Full timePermanent

With offices in Australia, Canada, Peru, Africa and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and lea ...
Director of Development

Found in: Talent CA C2 - 21 hours ago

Marriott Mississauga, Canada

Additional Information Canada · Job Number · Job Category Development & Feasibility · Location Canada Development, 2425 Matheson Boulevard, Mississauga, ONT, Canada VIEW ON MAP · Schedule Full-Time · Located Remotely? Y · Relocation? N · Position Type Management · JOB SUMMARYRep ...
Lead Process Engineer

Found in: Talent CA C2 - 5 days ago

Lycopodium Mississauga, Canada Full timePermanent

With offices in Australia, Africa, Canada, Peru and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and lea ...
Global Mobility

Found in: Talent CA C2 - 3 days ago

Lycopodium Mississauga, Canada Full timePermanent

With offices in Australia, Africa, Canada, Peru and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and lea ...
Director of Electrical Engineering

Found in: Jooble CA O C2 - 21 hours ago

Myant Inc Mississauga, ON, Canada

About Us · At Myant, we are creating the world's first expressive and continuous digital presence platform, enabled by integrating technology directly into clothing and augmented by other devices, wearables, and IOT. We see the evolution of society where every member gets to par ...