Bilingual Claims Service Representative, Remote work Full-Time, Anywhere in Canada - Mississauga, Canada - Xpera

Xpera Mississauga, Canada

1 week ago

Temps plein

Description

Company:

IndemniProBilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON)

Role Summary

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)

Weekend Shifts are Mandatory
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.

** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

** Training will be in office, however, you can continue to work shifts remotely in your home once trained**

Competencies required to succeed

• Strong communication skills

• Team player with a strong commitment to quality and customer service

• Excellent time management and organizational skills

• Pleasant and friendly mannerism

• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization

• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance

• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.

• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

• Quality management- look for means of improving as well as promoting quality

• High level of motivation

• A sound knowledge of telephone etiquette

Responsibilities

• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.

• Provide personalized customer service of the highest level

• Arrange for the dispatch of adjusters or vendor partners when required

• Field and answer branch inquiries and administer to ECS menu

• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management

• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

• Post secondary education

• Minimum 1 year administrative experience

• Knowledge of insurance/service industry or related experience preferred

• Strong computer and telephone skills with an aptitude/ability to learn

• Effective communication skills both written and verbal in English and French

• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomesbilingual resumes submitted directly from candidates.

Bilingual Claims Service Representative, Remote work Full-Time, Anywhere in Canada

3 days ago

Xpera Mississauga, Canada Full time

Company: · ClaimsPro LPBilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON) Role Summary · Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss ...
Director, Insurer Management Services, work from anywhere in Canada, Remote

2 weeks ago

SCM Insurance Services Toronto, ON, Canada

Company: ClaimsPro LP · Director, Insurer Management Services, work from anywhere in Canada, Remote (CANADA) · Overview: · The Director of Insurer Management Services (IMS) will be accountable for the development and implementation of national internal processes to support Clai ...
Tour Operator

1 week ago

Vlaad and Company Mississauga, Canada

**Description Of The Job: · - ** · Type of job : Part time & Full time · Job position : Tourism Assistant Online · **Minimum Requirements: · - ** · Basic knowledge of English required · Age should be between 20-70 years old · Employee must be in Canada · Familiar with smart phone ...
Inside Sales Representative

6 days ago

Crown Lift Trucks ULC Mississauga, Canada

Crown Lift Trucks, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers ...
IT Office Support Specialist

1 week ago

Mercedes-Benz Canada Inc. Mississauga, Canada

**Aufgaben**: · - IT Office Support Specialist: Mercedes-Benz Canada needs stars like you · - This is an on-site role · - What it means to be a star · - Without the stars that represent a team, a brand alone is incomplete. · - Mercedes-Benz Canada represents not only the world's ...
Field Service Technician

1 week ago

McKesson Canada Mississauga, Canada

A FST (Field Service Technician) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third ...
Dispatch Coordinator

1 day ago

LifeLabs Mississauga, Canada

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technolog ...
Brand Experience Specialist

2 days ago

Mercedes-Benz Canada Inc. Mississauga, Canada

**Aufgaben**: · - Brand Experience Specialist: Mercedes-Benz Canada needs stars like you · - What it means to be a star · - Without the stars that represent a team, a brand alone is incomplete. · - Mercedes-Benz Canada represents not only the world's oldest automotive brand, but ...
Cyber Security Expert

1 day ago

Mercedes-Benz Canada Mississauga, Canada

Cyber Security Expert - Defensive · Group: Mercedes-Benz Group AG · Description · Cyber Security Expert, Defensive**: Mercedes-Benz Canada needs stars like you · **What it means to be a star** · Without the stars that represent a team, a brand alone is incomplete. · Mercedes-Benz ...
Brand Experience Specialist

3 days ago

Mercedes-Benz Canada Mississauga, Canada

Brand Experience Specialist · Group: Mercedes-Benz Group AG · Description · **Brand Experience Specialist**: Mercedes-Benz Canada needs stars like you · **What it means to be a star** · Without the stars that represent a team, a brand alone is incomplete. · Mercedes-Benz Canada r ...
Parts Wholesale Manager

6 days ago

Mercedes-Benz Canada Inc. Mississauga, Canada

**Aufgaben**: · **Parts Wholesale Manager**:Mercedes-Benz Canada needs stars like you · **What it means to be a star · Without the stars that represent a team, a brand alone is incomplete. · Mercedes-Benz Canada represents not only the world's oldest automotive brand, but one tha ...
Donor Care Specialist

1 week ago

Penny Appeal Canada Mississauga, Canada

**About Penny Appeal Canada** · Penny Appeal Canada is a relief and development organization with a really BIG vision for the world. We want to create the best societies we can and to break the cycles of need and poverty for good. That's why we work to turn small change into a BI ...
Parts Wholesale Manager

1 week ago

Mercedes-Benz Canada Mississauga, Canada

Parts Wholesale Manager · Group: Mercedes-Benz Group AG · Description · **Parts Wholesale Manager**:Mercedes-Benz Canada needs stars like you · **What it means to be a star** · Without the stars that represent a team, a brand alone is incomplete. · Mercedes-Benz Canada represents ...
Information Security Manager

2 days ago

Mercedes-Benz Canada Inc. Mississauga, Canada

**Aufgaben**: · **Information Security Manager**: Mercedes-Benz Canada needs stars like you · **What it means to be a star · Without the stars that represent a team, a brand alone is incomplete. · Mercedes-Benz Canada represents not only the world's oldest automotive brand, but o ...
Information Security Manager

12 hours ago

Mercedes-Benz Canada Inc. Mississauga, Canada

**Aufgaben**: · - Information Security Manager: Mercedes-Benz Canada needs stars like you · - What it means to be a star · - Without the stars that represent a team, a brand alone is incomplete. · - Mercedes-Benz Canada represents not only the world's oldest automotive brand, but ...
Environmental Technician Coop 2023

1 week ago

EnGlobe Corp. Mississauga, Canada

**Dare to join Englobe** · At nearly 3,000 people, Englobe is one of Canada's premier firms specializing in professional engineering services, environmental sciences, and soil and biomass treatment. · With offices located across Canada, the United Kingdom and France, we are conve ...
Field Implementation Manager

1 week ago

Compass Group Mississauga, Canada

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office ...
Environmental Technician Coop 2023

1 week ago

EnGlobe Corp. Mississauga, Canada

Your Employer: · **Dare to join Englobe** · At nearly 3,000 people, Englobe is one of Canada's premier firms specializing in professional engineering services, environmental sciences, and soil and biomass treatment. · With offices located across Canada, the United Kingdom and Fra ...
Regional Service Manager

3 days ago

Mercedes-Benz Canada Inc. Mississauga, Canada

**Aufgaben**: · - Regional Service Manager: Mercedes-Benz Canada needs stars like you · - What it means to be a star · - Without the stars that represent a team, a brand alone is incomplete. · - Mercedes-Benz Canada represents not only the world's oldest automotive brand, but one ...
Food Sampler

6 days ago

SGS Mississauga, Canada Part time

Company Description · WE ARE SGS - THE WORLD'S LEADING TESTING, INSPECTION AND CERTIFICATION COMPANY. WE ARE RECOGNIZED AS THE GLOBAL BENCHMARK FOR QUALITY AND INTEGRITY. OUR 89,000 EMPLOYEES OPERATE A NETWORK OF 2,600 OFFICES AND LABORATORIES, WORKING TOGETHER TO ENABLE A BETTER ...