Service Technician - Port Coquitlam, Canada - Kyocera Document Solutions Canada

Kyocera Document Solutions Canada
Kyocera Document Solutions Canada
Verified Company
Port Coquitlam, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

About the Company


When you join Kyocera Document Solutions Canada, Ltd., you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being".

Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.


The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change that does not come around every day.

If you are a passionate individual who is driven by the challenge of building a key growth are from the ground floor Kyocera Document Solutions Canada, Ltd.

is the right company for you. Be an agent of change and a driver of growth across the organization.


About the Role
We are seeking a dynamic, professional, and self-motived individual who has a passion to provide excellent customer service.

As a Service Technician, you will be the face of the Company, you must adhere to Kyocera Philosophy, values and provide service to our customers in a professional manner.

In this position, you are a product expert on the technical side and hands on, some of your responsibilities include installation, repairs, maintenance service and troubleshooting our products.


Major Duties and Responsibilities

  • Visit customer site and provide installation service of Kyocera equipment's and networking connection.
  • Provides repair and maintenance service for products and software.
  • Perform troubleshooting to diagnose and resolve problems.
  • Conduct product/software demonstration and training for customers by providing troubleshooting strategies, techniques, and documentation.
  • Proactively follow up with customers regarding current software or unit installations or any problems faced by the customer concerning the product.
  • Interact with customers while providing the highest level of service and ensuring a high level of customer satisfaction.
  • Maintain up-to-date knowledge of new technological trend and Kyocera learning center.
  • Attend customer site and restore units to functional standards by providing technical support and assistance.

Qualifications

  • Excellent technical analytical skills and proficiency in troubleshooting electro-mechanical equipment
  • Excellent customer relations, organizational, verbal, and written communication skills
  • Ability to work on projects independently
  • Mechanical/Electrical Background
  • Computer Networking skills

Requirements:


  • Valid driver's license, vehicle, and acceptable driving record necessary.
  • 1-2 years of experience in the industry

Benefits:


  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match

Schedule:

  • 8 hour shift
  • Monday to Friday

Licence/Certification:

  • Driver's License (preferred)

Work Location:
In person
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