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    Remote bilingual/English customer service agent - Markham, ON, Canada - Honda

    Honda
    Honda Markham, ON, Canada

    1 week ago

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    Description

    Please note this is a 12-Month Contract**The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes).

    They are responsible for top tier customer service and providing Honda Canada's position to complaints. Please note this is a remote (work from home) position.

    Please note this is a remote (work from home) position.


    Review customer cases escalated from Tier 1, DCG as well as internal and external stakeholders through the Salesforce case management system.

    They must coordinate with internal stakeholders to find consensus on position for potential brand damaging situations;

    ~ Review case handling and direction with Mediation management or other stakeholders within the organization; The Customer Mediation Specialist must seek clarification and discuss customer concerns while providing a high level of professionalism, tact, and diplomacy.

    3 + years of contact center or customer service experience;
    ~ Bilingualism in French and English;
    ~ Strong customers service;
    ~ Crucial conversations training/experience is an asset.

    Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant's accessibility needs.
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